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Holiday Inn Express Hotel & Suites Rochester West-Medical Center
2.5 of 5 Hotel   |   155 16th Ave SW, Rochester, MN 55902   |  
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Ranked #24 of 55 Hotels in Rochester
New Lenox, Illinois
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Very Disappointed”
1 of 5 stars Reviewed April 13, 2013

Stayed for a wedding and I could not believe that everything was so narrow and small. Have stayed at many hotels over the years and comfort wise this was the absolute worse. We had a suite, smaller then the 2 queen bed rooms which included a pull out bed and there was a small table and chairs. Can't tell you how many times I slammed into the corner of the table in the night.This room was the sorryest excuse for a suite. Even the hall was narrow and very tight where the elevator was. Closet was about 2ft wide and did not accommondate our dress clothes. The parking lot was horrible, on top of a strip mall plus the underground parking very tight.. People had to park their cars and suvs right on top of each other. When looking down into the parking lot, there were cars with not even 6 inches between them. Not even room to get out. Can't believe this hoiday inn express is new and planned so badly!!!!!! Rooms were clean and tile in baths was extremely nice. The staff was great!!! If I could have moved to a different hotel, I would have. This hotel is a very very poor excuse for hoiliday inn. The pictures look great but this is not what you get. People in doubles fared much better on space.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review, April 17, 2013
Thank you for your comments regarding your recent visit to our Holiday Inn Express & Suites - Rochester West Medical. Feedback such as your's helps us to identify our success stories along with areas of concern that can be addressed to improve our operations.

First, let me thank you for acknowledging our great staff! Our staff works very hard to exceed all of our guests expectations. Next, I wanted to state that I will be discussing your concerns regarding the parking lot and narrow hallways in our building with our ownership group. These comments are invaluable and will be considered in our future projects.

Again, thank you for your comments and your business is deeply valued.
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59 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2013 via mobile

Stayed there last might. Beds and pillows were so comfortable-- beautiful new hotel! Easy to find the ice machine. Good breakfast selections--warm cinnamon rolls too. Loved that it was so close to St Mary's where my husband was having surgery.

Was disappointed that the website notes underground parking when it is so limited. I drove in there and then had to back all the way out when I found the spots were all taken. An ice-storm was forecasted, so it was one of the reasons I selected it.

I sleep through anything but those of you who don't may want to request a room on the opposite side of the highway.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review, April 17, 2013
Thank you for your comments regarding your recent visit to our Holiday Inn Express & Suites - Rochester West Medical. Our guests comments help us to identify our weaknesses so that we may improve our facility and its operations.

I am glad you had a great stay and that you found our beds, pillows and Express Start Breakfast to be added benefits. Next, I want to apologize for the limited parking in our underground garage. I have to admit this is a popular feature...especially during inclimate weather.

Again, thank you for your comments and I look forward to the opportunity when my staff and I can host you during your next visit to Rochester.
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Minneapolis, MN
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2013

We recently stayed two nights at this hotel. The rooms are clean and new, and the breakfast is quite nice. It's a nice facility. We were disappointed to find that our room was not ready when we arrived, even though it was after the 3:00 stated check-in time. We were given no other option except to wait an additional 30 minutes, which actually threw our whole itinerary off.

As mentioned in other reviews, there is a lot of road noise from Hwy 52, plus frequent ambulance sirens. I'm a light sleeper, so I spent a couple of sleepless nights with all of the noise. My only other suggestion would be that the hotel needs to either add to or reconfigure the furniture in the pool area. At times during our stay there were six or seven families in the pool, but there are only three tables. This meant that there was nowhere to sit or even set your stuff down.

Room Tip: Request the side of the hotel away from Hwy 52.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review, April 10, 2013
Thank you for your comments regarding your recent overnight visit to our Holiday Inn Express & Suites - Rochester West Medical. Your feedback is essential to the success of our hotel.

First let me apologize for the inconvenience that was caused by the delayed check in. I know this is rare non-the-less I apologize for this unfortunate event. I will share this with my staff and we will re-double our efforts to make sure this does not happen in the future. Second, I want to thank you for bringing to my attention the pool furniture or lack of enough furniture during busy periods. I will work with our ownership group to see how we can remedy this situation. Perhaps we can add another set of tables.

Again, thank you for your comments and we will continue to work toward improving and exceeding all guest expectations.
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Lake Benton, Minnesota
Top Contributor
89 reviews 89 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 8, 2013

My family and I recently stayed at this facility. We unexpectedly had to go to Rochester for a medical emergency. This hotel is only 2 blocks from St. Mary's hospital so it was the prefect location for us. We could walk to the hospital very easily. We really enjoyed the breakfast: pancakes, hot cinnamon rolls, eggs, sausage, and biscuits. The only complaint I have is that we stayed on the side of the hotel that faces the highway and you could hear quiet a bit of road noise. So request the parking lot side if you are a light sleeper.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review, April 10, 2013
Thank you for your comments regarding your recent visit to the Holiday Inn Express & Suites Rochester. Comments such as your's are essential to the success of our hotel's operations.

First, let me thank you for writing about how great our location is and our wonderful Express Start Breakfast. I have to admit our cinnamon rolls are very popular. Next, I want to thank you for also stating that light sleepers should request the parking lot side (east side) of the building. Our reservation agents will do their very best to accommodate.

Once again, thank you for your comments. My staff and I look forward to hosting you the next time your travel brings you through our doors.
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Oakdale, Minnesota
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2013

Nice hotel in a good location. The hotel is newer, and very clean. My son came down with food poisoning from a nearby establishment (no names mentioned, but it rhymes with mild Phil's). He was not a very good aim and I had to call the front desk at 1 AM. Not only did the night manager run some towels up right away, but he also moved us to a new room. Needless to say, they came to our rescue in a very ugly situation. The hotel is in a good location, but could use a few more places to eat within walking distance as it has no restaurant. Everyone was very friendly and accommodating for our group.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review, April 10, 2013
Thank you for your comments regarding our Holiday Inn Express & Suites - Rochester West Medical. Your comments regarding our night manager are an outstanding demonstration of great customer service and I'm proud to be a part of his team. There are many similar product offerings in Rochester and we know that it is our people that truly make the difference. We're glad you had a great stay based on the circumstances.

We will share your comments with our staff and look forward to the opportunity to serve you again if and when your travels bring you to Rochester.

Again, thank you for your comments,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL USA
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 29, 2013

We were going to the Mayo Clinic in Rochester and were looking for a place to stay. This hotel has a lot of positives and only a couple of negatives. They understood we were going to the clinic and that our schedule could change. They were flexible with us by initially adding days to our stay and then allowing us to check out a day earlier when we found out we didn't need additional appointments. There is a breakfast every day as well as a pool and fitness room. The rooms were very clean (we had a king suite with a fridge and microwave) and the staff was very friendly. There is free heated underground parking and the hotel is right off of 52 and about a mile from the clinic. There are a number of restaurants within a couple miles from the hotel. While we drove to the clinic, the one drawback to this hotel is that they don't have a shuttle service to the clinic or a ticket to ride program. So if you are going to be at the clinic and won't be allowed to drive, this hotel probably won't work for you because, even though you can take a cab, the hotel doesn't have a policy where they will check on you to make sure you're okay if you've been sedated. The Holiday Inn downtown has both of these features but could be more expensive for what you get given parking and proximity to the clinic. Overall we had a great stay here from the free underground parking (it was below freezing when we visited) to the breakfast.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review, April 2, 2013
Thank you for your comments regarding your stay at the Holiday Inn Express & Suites - Rochester West Medical. Your feedback is essential to the success of our operations and I thank you for sharing about many of our hotel's features.

One item you mentioned was that the hotel does not offer a shuttle service. I'm happy to report that as of April 1, the hotel has partnered with a local shuttle service to provide services from the hotel to St. Mary's, Methodist Hospitals and the Mayo Clinic - Gonda Building. Guests can inquire at the front desk for days and hours of operation.

Again, thank you for your great comments and my staff and I look forward to the opportunity to host you again.

Thank-you,
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Illinois
Top Contributor
133 reviews 133 reviews
40 hotel reviews
Reviews in 55 cities Reviews in 55 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 24, 2013

My wife and I were in Rochester for a Mayo Clinic appointment and stayed at this property. It is in an excellent location, walking distance to a wide array of restaurants and shopping. There is a microwave and fridge in the room and a very large HyVee supermarket close by. The rooms look very new and each pillow is labeled for its level of firmness, which was an interesting touch. The swimming pool and hot tub are pretty small, but the hot tub jets were powerful and the temperature very hot. There's a very interesting take out menu with over 29 restaurants to choose from and pretty speedy delivery. The television was a little bit tough to figure out, as there was no channel guide or menu for ordering movies. But the reception was good and lots of channels to choose from. There's a hot breakfast served 6am to 10am with waffles, eggs, pancakes, etc. The room has a coffee maker with single serving coffees. Our only real complaint was no shuttle to the Mayo Clinic. That would've been a good touch. Parking is free at the hotel, but if you're going to Mayo, you'll most likely have to pay for parking down there.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review, March 29, 2013
DSCHICK, thank you for your comments regarding our Holiday Inn Express & Suites - Rochester West Medical. Comments such as yours are essential to the success of our hotel operations.

You noted that your only real complaint was that the hotel doesn't provide shuttle service to the Mayo Clinic. Well, we want you to know that we have been working very diligently on bringing this important feature to our hotel. In fact, so much so we're very excited to announce that beginning on April 1, 2013, the Holiday Inn Express & Suites will begin a partnership with a local shuttle service to begin to offer shuttle services between the hotel, St. Mary's Hospital, Methodist Hospital and the Mayo Clinic - Gonda buildings from 6:05am until 5:55pm during the weekdays.

Once again, thank you for your comments and we look forward to hosting you during your next visit to Rochester.

Thank-you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Rochester West-Medical Center

Address: 155 16th Ave SW, Rochester, MN 55902
Phone Number:
Location: United States > Minnesota > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 55 Hotels in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rochester West-Medical Center 2.5*
Number of rooms: 90
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