Like so many others, I stayed here because of assessment and treatment at Mayo clinic. My stay was extended beyond what we'd expected, and as our first hotel was full for the succeeding nights, we had to find a new place. we chose Extended Stay America - North for the convenient location and amenities we were looking for. My daughter and her husband had their very small dog along, so pet-friendly as a necessity. Initially the desk staff was efficient and friendly, but as we added yet another couple of nights, our luck ran out. I could not believe some of the unprofessional comments and lack of compassion from desk staff. Though they'd been guests for several nights and had been told the nature of the relationships of the couples in the rooms, desk staff continued to refer to my daughter;s husband as her "friend". We're not talking about teenagers here...he's 30+. She was the Mayo patient and it was not difficult to tell by looking at her, yet this particular desk staff person seemed intent on being rude to her, first about her husband, and then about the small dog...insisting on payment of the pet deposit for nights we had not reserved nor were even planning on staying! For whatever reason this desk attendant chose not to "like" my daughter, she should have been professional enough to treat her with the respect that any guest, let alone an obvious medical clinic patient, deserved.
Other than that, the stay was pleasant. Rooms were clean and fair, but no nicer than that. We particularly appreciate the kitchen facilities, but again expect the bare minimum. The best thing that we can say is that the price was low, the dog was marginally tolerated (though he was not left alone during the day and is not a barker at night), and the location was good. If you don't have price or animal considerations, I'd definitely stay somewhere else. And depending on whether or not you catch staff on a "good" day, you might expect a bit of rudeness if not abuse from them, too.
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- Also Known As:
- Extended Stay America Rochester
- Extended Stay Rochester