I stayed at the hotel for one night this week when I was in town for a job interview.
I changed rooms three times, and each room was dirtier than the next. The room I finally settled in after a long day of travel had dirty sheets, dirty towels, hairs and stains in both the shower and the sink. They tried to charge me an additional $15/night because I didn't want a handicap room.
The carpet in the room and in the hallways was stained and there were food remnants on the carpet inside of the room.
I began to take a shower the next morning and noticed there was no shampoo in the shower, or on the sink. I called the front office/desk and was told shampoo is not standard in the room and that I was supposed to request it upon check in. How was I supposed to know this?
I've stayed at hotels in third world countries that have shampoo, but not here.
I asked if someone could please bring a bottle of shampoo to the room, and I was told no --- that they don't do that.
After the shower, I noticed there was no lotion, nor a hair dryer, nor any dirty laundry bags.
I called the front office/desk again. I was told the hotel does not have lotion or laundry bags, but I could have a garbage bag. They said someone would bring a hair dryer to the room. 30 minutes later, no one ever showed up. I called the desk /office again and was told they couldn’t find one.
I don’t think asking for a clean room with shampoo is asking for too much. But on top of the unsanitary conditions, lack of amenities, the staff was exceptionally rude.
One would think that a hotel that has so many guests seeking treatment at a hospital (Mayo) would be a little bit more careful about cleanliness.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Extended Stay, Orbitz, Priceline, Travelocity and Hotels.com so you can book your Extended Stay America - Rochester - South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stay Rochester
- Extended Stay America Rochester
- Rochester Extended Stay