My husband and I have been staying at this hotel for a couple days each month for the past 4 months due to my medical treatment at Mayo's. We have experienced great service, friendliness, efficiency and kindness from every member of the staff. We have NOT met one incompetent staff member yet. The staff are NOT just nice to us, my husband and I have seen the hotel staff go above and beyond to be efficient, helpful and yes kind a number of times to other guests. This is a clean, quite, efficiently run hotel. All the beds in the hotel were replaced the day after we arrived this month. The kitchenettes are kept clean and the hotel smells good too, no regular musty, smoky hotel smell most hotels have. Unfortunately, my medical condition will require us to stay for 30 days this month. I say unfortunately, because I am seriously ill but fortunately this is a good hotel to stay while in town and we are grateful for the wonderful staff. Keep up the good work!
Every room we've had in the last 4 months has been clean, good smelling, carpeting, bedding and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is ""Excellence Every Day, Every Way,"" and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.
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It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.