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“Average” 3 of 5 stars
Review of Country Inn & Suites Rochester South

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Country Inn & Suites Rochester South
2.5 of 5 Hotel   |   77 Wood Lake Drive SE, Rochester, MN 55904   |  
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Ranked #17 of 55 Hotels in Rochester
St. Petersburg, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Average”
3 of 5 stars Reviewed February 24, 2013 via mobile

I stayed overnight here because I had an appointment at the mayo clinic. I thought the lobby was very nice and the staff was very friendly. The hotel was kind of hard to get to you need to take two exits and a back road to get to it. It was very confusing . When we did get into our room I was not impressed the room looked like they tried to do some remolding but they didn't know what they were doing. there were faded spots on the wallpaper where old photos were, and holes in the walls from artwork that had been taken down. They didn't look good and the pillows were way to soft, there was no support to them what so ever, it was treble I needed to wrap them in a blanket just to be able to sleep with them.the complimentary breakfast was nice they have a nice dining area and a good selection when it comes to breakfast.

Stayed February 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocsouth, General Manager at Country Inn & Suites Rochester South, responded to this review, February 26, 2013
Thank you for taking the time to let us know about your recent stay with us at the Country Inn & Suites Rochester South. I would like to apologize that the condition of your guest room was in need of remodeling. We are just beginning a renovation in all of our guest rooms and look forward to the completion of this process in the next several months. I hope that you will consinder staying with us again if your travels bring you back to the Rochester area.

Sincerely,
Michelle Steffl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
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    6
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 18, 2013

It was a Carlson Country Inn & Suites, they are all pretty much the same. Couple of comments on my stay: inconvenient location in an Industrial park. If you are coming to the property from the north you drive by it and then have to circle back around to access it. Only one bar/restaurant close by, everything else is 2-3 driving miles away. Property was generally clean, but in need of a refresh. Surprisingly they offered Smoking rooms, I smoke so I took one. You could tell they changed the art hanging in the room, from the black squares on the wall where the old pictures used to hang (come on owner, it would take less than an hour to paint the 1 wall). I received a discounted rate because a friend works for Carlson, so I thought I got my monies worth. If I had paid full price I would have been disappointed. To sum it up, if you can get a room for less then $100 it's probably worth it, anymore than that you can do better closer to downtown or on the north end.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocsouth, General Manager at Country Inn & Suites Rochester South, responded to this review, February 21, 2013
Thank you for taking the time to let us know about your recent stay with us at the Country Inn & Suiites Rochester South. I would like to apologize that our location is difficult to get to with the recent road construction in our area. I appreciate your feedback and hope you will consider staying with us again if you are back in our area again.

Sincerely,
Michelle Steffl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Grove, MN
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 21, 2013

We recently stayed at this facility for a family celebration for our 8 year old (for a medical condition that he overcame). We were so disappointed to find this hotel lacking in many areas.

We got a great deal on our room so we think the price was right, but we were surprised that it had a 2.5 star rating. The hotel was badly in need of a remodel and was not as clean as we would have expected. The carpet was dirty and fraying around the edges. The furniture was badly worn and in need of replacing. They had obviously replaced picture frames on the wall because all of the stains around the old ones were visible as well as very obvious holes in the wall. The sink and bathtub were clean, but the floor and caulking was dirty.

The staff was the most disappointing. We couldn't get a friendly smile or word from the man who checked us in. We felt like we were putting him out by checking in. I was glad we didn't have to ask for extra towels from him and instead waited until someone new came in the morning. The person on breakfast duty was unfriendly and unwilling to help. My husband needed help with the waffle maker as he was trying to feed our two school grade school aged kids and holding and infant. After his waffle stuck, she didn't offer to help and instead another guest offered her assistance. Tacky!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocsouth, General Manager at Country Inn & Suites Rochester South, responded to this review, January 23, 2013
Thank you for taking the time to let us know about your recent stay with us at the Country Inn & Suites Rochester South. I would like to apologize that your guest room was in poor condition in regards to the carpeting and room walls. I am also very sorry that some of the staff members were not friendly and attentive to our guests needs. I will be talking with our staff members regarding this issue to avoid this happeining in the future. We are looking forward to a complete renovation in all of our guest rooms within the next several months. I hope that you will consider staying with us again if your travels bring you back to our area.

Sincerely,
Michelle Steffl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brownsfan82
Top Contributor
75 reviews 75 reviews
30 hotel reviews
Reviews in 46 cities Reviews in 46 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 19, 2012 via mobile

This was a two night stay. The staff is the best thing about the facility. The two main problems involve the location and room cleanliness. The hotel is right off of us-52, but to get to it you have to drive about a mile out of the way cause there is no exact road that leads directly to it. It's a shame cause the closest way to get their is about a mile out of the way and then you have to drive a mile back. The other issue was the room needs cleaning, desperately. The bathro door itself had black on it from handprints. My wife took a rag to it cause it disgusted her. Then I noticed the head board on dust on it. The walls should be painted because the crown molding wallpaper was somewhat removed from the walls and left the room feeling dirty, because the top was white where the wallpaper was removed and the rest of the wall was tinged to a more yellow from dirt. The best news is we got a deal for two nights from Priceline, but to pay anything over fifty a night without it being cleaned is questionable. I have to admit the breakfast and staff are amazing, but I don't want to sleep in a room that is dirty am filthy.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocsouth, General Manager at Country Inn & Suites Rochester South, responded to this review, January 18, 2013
Thank you for your comments regarding your recent stay with us at the Country Inn & Suites Rochester South. I would like to apologize that our location is difficult to get to with the recent contstruction in our area. I am so sorry that your guest room had some cleanliness and conditional issues. We are looking forward to a complete renovation in all of our guest rooms within the next several months. I appreciate your feedback so that we can make improvements in the areas needed. I hope that you will consider staying with us again if your travels bring you back to our area.

Sincerely,
Michelle Steffl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 8, 2012

Visiting Mayo Clinic for one night ,we found the hotel acceptable.A bit minimalist ,if pleasant. Two straight back chairs for sitting, comfortable bed,heavy quilt top with no alternative blankets ,soft water making shower extremely slippery and conditioner residual in hair after showering and carpet in need of cleaning.(One wonders who is responsible for quality control in such places.)
Yet for a quick night's stay, acceptable,quiet and pleasant and with loyalty points, most reasonable. Odd location and not too close to Mayo in early morning crowd going into downtown.
Standard,plebian fare, travellers breakfast included.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocsouth, General Manager at Country Inn & Suites Rochester South, responded to this review, November 18, 2012
I would like to thank you for taking the time to let us know about your recent stay with us at the Country Inn & Suites Rochester South. I would like to apologize that your stay was not to your expectations in regards to the condition of your guest room. We are looking forward to a complete renovation in all of our guest rooms within the next few months. I hope you will consider staying with us again in the future if you are back in our area.

Sincerely,
Michelle Steffl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Dakota - Mt. Rushmore State
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2012

We had made reservations and were arriving later in the evening. We could see their large sign and even the building... finding the road leading to the motel proved very challenging... I know it was over 20 minutes of driving around in circles. Upon finding the "yellow brick road" we were okay with the motel. It wasn't the outstanding accommndations that I expected but we were just going to be sleeping, having breakfast, and check out. The "staff" was pleasant, the room was clean, and where they finally came out with a "shiny star" was in their hot breakfast. It was nice to start out the day with a good breakfast. (I wish their were some more street signs and the "blue" kind of sign with the motel's name listed guiding us to the facility.

Room Tip: Arrive before dark and you can find the roads leading to the room.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocsouth, General Manager at Country Inn & Suites Rochester South, responded to this review, November 18, 2012
Thank you for taking the time to let us know about your recent stay with us at the Country Inn & Suites Rochester South. I would like to apologize that our location is difficult to get into with the recent road contruction changes in our area. I am happy to hear that you enjoyed your stay and that our complimentary breakfast exceeded your expectations. I hope that you will consider staying with us again if your travels bring you back to our area.

Sincerely,
Michelle Steffl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Iowa
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2012

I stay at many different brands of hotels throughout the year for my job. I stay at this hotel for personal use of Mayo Clinic. This hotel's staff & comfort is second to no other hotel. I have stayed here a couple times and will continue to do so. Staff is very friendly and accomodating. Staff is the best! Breakfast is hot with many choices. Rooms are clean and comfortable. Would highly recommend this hotel to anyone.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocsouth, Manager at Country Inn & Suites Rochester South, responded to this review, October 30, 2012
Thank you for you comments regarding your recent stay at the Country Inn and Suites Rochester South. I am so happy to hear that your enjoyed your stay and that the staff provided excellent customer service. We appreciate you choosing to stay with us on your business travels and we hope you consider staying with us next time you're in the area.

Sincerely,
Ryan Snipes
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Rochester South

Address: 77 Wood Lake Drive SE, Rochester, MN 55904
Phone Number:
Location: United States > Minnesota > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Rochester
#14 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Rochester South 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Country Inn & Suites Rochester South Hotel Rochester
Country Inn And Suites Rochester South
Rochester Country Inn

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