Our room was clean as was the rest of the motel. We weren't very happy though about getting a handicap room but had already unpacked before we noticed the bathroom was set up for this. We were very tired from a long day on the road and didn't want to gather up everything and move to another room. I did talk to the clerk a little later though to see why we got that room. All we heard was double talk and the blame being placed on Priceline. He didn't even look at the computer; wasn't even near it. He immediately asked if we got our tickets thru Priceline and we said we did. Then he said Priceline assigns rooms like that and blamed it on them. It was very obvious that this motel puts Priceline people in the rooms that are less desirable as he said everything but that. The clerk who started working after midnight was much more friendly. He told us the rooms booked were bunched together to save the maids time as there would be limited maid service because of Thanksgiving. He looked our room up on the computer and said the handicap box had been checked so that's why we got the room. He offered to move us for the next night but we said we'd stay where we were. I was just wondering how we got it and how to avoid that happening in the future. After our first shower in the handicapped tub I wished we had moved.
As I laid on the pillows I soon found out they were down pillows. As an asthmatic I can't use those so we got a couple of regular pillows from the nice clerk. The down pillows felt so great though the few minutes I laid on them!
Breakfast was sausage patties (no eggs), French toast strips, yogurt, cereals, fruit, dry donuts, hot oatmeal (pot stayed empty the whole time we were at breakfast), really great coffee but weak OJ.. The clerk said we'd have biscuits and gravy the 2nd morning so we were looking forward to that. We got there 40 min before they closed breakfast and they were already out of canned fruit, cooked oats and sausage and gravy. About 10 min later they were out of chicken patties and people were still coming in. Several of us had biscuits on our plates waiting for the gravy refill and assuming it would be out soon. Finally I asked the lady and she said they wouldn't be putting any more food out. So what was out when we arrived stayed that way. We also had to find her and tell her the regular coffee was out and there were no more oranges; we had to get coffee from the lobby pot but she had no more oranges. There were bananas left but they were over ripe and nobody wanted them. There were some small, very dry banana muffins left. They also had some kind of generic-type donut, yogurt, cereals, waffles, apples and grapefruit.
One lady complained she was told they had some sugar-free cereal (she was diabetic) but both containers had the same sweet cereal in them and they weren't even the same brand that was on the container. The lady told the diabetic that was all they had.
Also the unfriendly lady serving the food should have looked a little more presentable; at least have her hair looked combed. It made you wonder about the quality of the food that was being served.
Available in the lobby were cookies, fruit and coffee.
This is a nice, clean motel. It's a shame that some of the details travelers enjoy (friendly, helpful staff and a good, hassle-free breakfast being 2 things) are being ignored here. We are in this area several times a year and will continue to use Priceline. I sure hope we don't get stuck
with this motel again as we've experienced how Priceline users are treated.
Near the motel is a Target Superstore, Walmart, restaurants, etc.
- Also Known As:
- Country Inn & Suites Rochester Hotel Rochester
- Country Inn & Suites Rochester Hotel
- Country Inn And Suites Rochester
- Country Inn Rochester
- Rochester Country Inn
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