I have reviewed this hotel in the past, and it has been a good choice for the money. This stay was significantly worse than any other stay. Upon check-in, we were informed that a company was steam cleaning the entire hotel. The lobby smelled quite strongly of whatever chemical used to clean and was very unpleasant. Due to allergies, I requested our room not be cleaned until after our stay. We thought our room was relatively clean. The next morning we left for a trip to Minneapolis. Upon our return eight hours later, our room had not been cleaned, but the blankets were thrown over the top of the beds. No trash was emptied, the bathroom was not clean, the sheets were not even straightened. On top of it all, we found medication that did not belong to us on the floor of our room near the bathroom. This is quite disturbing since we have a small child. I informed the front desk of the medication and the general state of our room. The front desk offered us a new room, but the new room had been cleaned that day. The carpet was still very wet, so the room was quite humid and smelled strongly. We asked to not stay in that room. Our PTAC unit did not efficiency cool the room and was very loud. When I talked to the front desk the next morning about this, the lady was very dismissive of my problems and offered no solution. I tried to contact corporate when we arrived home on Monday (Memorial Day) and to-date have received no response. I would not stay at this property given the lack of cleanliness and response to my issues.
Stay someplace else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 8, 2012
Thank you for bringing these issues to our attention. It is very important for the hotel to receive feedback in order to improve the guests overall experience. I also want to apologize for the issues you dealt with and I am sorry that we did not get a chance to speak during your stay with us.
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The items found in your room are unacceptable and we have addressed them with our housekeeping team. I have also discussed the issues with the front desk staff and have made sure that the communication with housekeeping, as well as the carpet cleaners, is very prompt and clearly understood. I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to improve our operations in the hope you do stay at our property again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.