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“Not worth the price!” 3 of 5 stars
Review of Hilton Garden Inn Rochester Downtown

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Hilton Garden Inn Rochester Downtown
3.0 of 5 Hotel   |   225 South Broadway, Rochester, MN 55904   |  
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Ranked #13 of 56 Hotels in Rochester
Certificate of Excellence 2014
Park Forest, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
“Not worth the price!”
3 of 5 stars Reviewed February 8, 2013

For as expensive as it is to stay here you would think we would have been more impressed. The bed was not comfortable. When my husband needed to extend his stay due to issues with my surgery they told him he would have to check out and stay somewhere else and come back the next day because the room was already booked to someone else. He then went to the Holiday Inn Express that was cheaper and WAY more impressive!!

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review, February 11, 2013
Dear NicoleFrank117: Thank you for your post. I am sorry to hear that you did not find value with your stay with us. I apologize that we were unable to extend your stay due to our sold out status that evening. If there is any way that we can help you in the future, please email me at deb.knox@hilton.com
Deb Knox
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320 reviews from our community

Traveler rating
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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Tulsa
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 6, 2013

The manager and staff are just phenomenal, kind, accomodating, very nice. Hotel and rooms are very well kept and clean. Very convenient location connected to the Skyway and subway to Mayo Clinic, shops, restaurants, etc. THe hotel offers a free taxi/shuttle service to take you to places nearby. Very nice personnel, responsible and kind. We stayed at the Marriott and had a good experience as well, but the Hilton was just phenomenal and better value.

Room Tip: Any but second floor is the busiest as it connects to the skyway.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review, February 7, 2013
Dear MauiTulsa: Wow, what a compliment! Thank you very much for your post. We couldn't be happier to hear that you enjoyed your stay with us. I am sure that our General Manager will pass along these great comments to our staff. We welcome you back anytime your travels bring you to Rochester, MN. Thank you again!
Deb Knox
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Tennessee
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2013

My wife and I stayed at the Hilton Garden Inn (HGI) for 4 nights while my wife had several appointments at the Mayo Clinic. We choose the HGI based on price and Trip Advisor reviews. The HGI is not a luxury or full service hotel. It is a very nice and clean standard hotel. There is no restaurant on the property; however, they do offer breakfast and they have a full kitchen where they prepare hot food for the breakfast meal. They also offer cold cereal, oatmeal, various pastries, toast/english muffins, fruit, and yogurt. There is also a small bar serving drinks in the evening.

The HGI was exactly what we needed, our room was very clean and comfortable. We had a King Jr Suite. The bed was one of the most comfortable hotel room beds I've slept on. I liked that we could run the fan on the HVAC unit - we did this at night to create "white noise" - as you know, staying in any hotel you tend to hear other people, the HVAC fan running helps drown that out.

The only drawback is that the HGI is one of the further hotels from the Mayo Clinic. If you plan on walking there, you can do this without having to go outside (using skyways and walking subways). It took us about 10 mins to walk there via the skyways and subways. There are shops and restaurants along the way to the Mayo Clinic so you can grab coffee or food along the way. There are closer hotels (Khaler and Marriott) but I cannot speak to their quality. Summary: if we go back to the Mayo Clinic, we would stay at the HGI again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review, February 4, 2013
Dear Hawaii3708: Thank you very much for your post and we are glad to hear that you will stay with us again when you return to Rochester. For the walk, yes we are connecting via skyway/subway to the Mayo Clinic. If this is not a preferrable option, can I recommend that you utilize our complimentary Town Car service. Our Town Car can drop you off at your needed building and then also pick you back up to return to the hotel. If you need anything further, please email me at deb.knox@hilton.com
Deb Knox
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New Brighton, Minnesota, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

Everything was great had everything we needed and very clean. Didn't have any issues with anything. Came in very late every night security was great and felt safe. I would recommend this hotel to anyone looking for a place to stay in Rochester. Convenient to Mayo clinic and Rochester convention center.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review, February 1, 2013
Dear Dasher621 ~ Thank you very much for your kind post about our hotel and I am glad to hear that you enjoyed your stay with us. If your travels should have you returning to Rochester, we would love to have you stay with us again. Thank you
Deb Knox
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Denver, Colorado
1 review
4 of 5 stars Reviewed January 29, 2013

This hotel is in downtown Rochester, MN and connected to the skyway and subway covered walking systems. It was great to walk just a few steps to the mall and nearby restaurants. The staff at the Hilton are very sweet and willing to help with anything. The hotel has free pick-up and drop-off service to St. Marys Hospital which was perfect during my stay with my mother in the hospital. I would stay at this hotel again if we ever have to go back to The Mayo Clinic or St Marys Hospital.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review, January 31, 2013
Dear SJW675: Thank you very much for taking the time to post your kind comments. We are very glad to hear that we provided you with a great stay while you were here in Rochester and look forward to your return. If you need anything further, please just email me at deb.knox@hilton.com
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire WI
Top Contributor
137 reviews 137 reviews
41 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 27, 2013

I've stayed at this hotel several times. Wonderful for the business traveler, and also Mayo patients. It is connected to the skyway/subway system. Rooms are a bit expensive, as is the breakfast, though the breakfast is very good. Beds were not comfortable, and noise level from the alley in the back of hotel woke me at 5am each day. Hotel is clean, has great amenities, fitness center, pool, whirlpool and cozy bar for hotel guests. Walking distance to anything you need. For the price, I would expect a better sleep experience, which I did not have.

Room Tip: Select a room on the front of the hotel to eliminate the noise from the alley in back.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review, January 28, 2013
Dear mcbarkr: Thank you very much for taking the time to post your comments about our hotel. I am glad that you enjoy your time with us, but if you could please send me an email with your full name and the dates that you last stayed to deb.knox@hilton.com, I will make sure to add notes on your folio that you prefer the east side of the hotel. This should alert the staff when you check in the next time with us. Thank you.
Deb Knox
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Marengo, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 24, 2013

Mayo Patients are taken care of at the Hilton Garden Inn. The front desk people are always welcoming. Jason always gets us to the places we need to be. Michael helps us find different places to visit. Our rooms are always clean. The managers are always eager to make our stay as good as it can be, The breakfast staff always have a good, hearty breakfast for their guests.
Way to go--Hilton Garden Inn.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review, January 25, 2013
Dear KH: Thank you very much for the great post about our hotel. I am glad to hear that you enjoyed your stay with us. We hope that if you should need to return to Rochester that you will continue to stay with us. Thank you again!
Deb Knox
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rochester Downtown

Address: 225 South Broadway, Rochester, MN 55904
Phone Number:
Location: United States > Minnesota > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Rochester
#8 Romantic Hotel in Rochester
#15 Family Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rochester Downtown 3*
Number of rooms: 147
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Also Known As:
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn

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