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Hilton Garden Inn Rochester Downtown: Traveler Reviews

3.0 of 5
225 South Broadway, Rochester, MN 55904
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Hilton Garden Inn Rochester Downtown
Ranked #15 of 51 hotels in Rochester
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109 reviews from our community

    Trip type
Traveler rating
    50
    36
    16
    1
    6
Date Rating
Park Forest, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
“Not worth the price!”
3 of 5 stars Reviewed February 8, 2013

For as expensive as it is to stay here you would think we would have been more impressed. The bed was not comfortable. When my husband needed to extend his stay due to issues with my surgery they told him he would have to check out and stay somewhere else and come back the next day because the room was already booked to someone else. He then went to the Holiday Inn Express that was cheaper and WAY more impressive!!

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask NicoleFrank117 about Hilton Garden Inn Rochester Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review
February 11, 2013
Dear NicoleFrank117: Thank you for your post. I am sorry to hear that you did not find value with your stay with us. I apologize that we were unable to extend your stay due to our sold out status that evening. If there is any way that we can help you in the future, please email me at deb.knox@hilton.com
Deb Knox
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Tulsa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Overall best experience at a hotel ever.”
5 of 5 stars Reviewed February 6, 2013

The manager and staff are just phenomenal, kind, accomodating, very nice. Hotel and rooms are very well kept and clean. Very convenient location connected to the Skyway and subway to Mayo Clinic, shops, restaurants, etc. THe hotel offers a free taxi/shuttle service to take you to places nearby. Very nice personnel, responsible and kind. We stayed at the Marriott and had a good experience as well, but the Hilton was just phenomenal and better value.

Room Tip: Any but second floor is the busiest as it connects to the skyway.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MauiTulsa about Hilton Garden Inn Rochester Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review
February 7, 2013
Dear MauiTulsa: Wow, what a compliment! Thank you very much for your post. We couldn't be happier to hear that you enjoyed your stay with us. I am sure that our General Manager will pass along these great comments to our staff. We welcome you back anytime your travels bring you to Rochester, MN. Thank you again!
Deb Knox
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Tennessee
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice hotel for the price”
4 of 5 stars Reviewed February 3, 2013

My wife and I stayed at the Hilton Garden Inn (HGI) for 4 nights while my wife had several appointments at the Mayo Clinic. We choose the HGI based on price and Trip Advisor reviews. The HGI is not a luxury or full service hotel. It is a very nice and clean standard hotel. There is no restaurant on the property; however, they do offer breakfast and they have a full kitchen where they prepare hot food for the breakfast meal. They also offer cold cereal, oatmeal, various pastries, toast/english muffins, fruit, and yogurt. There is also a small bar serving drinks in the evening.

The HGI was exactly what we needed, our room was very clean and comfortable. We had a King Jr Suite. The bed was one of the most comfortable hotel room beds I've slept on. I liked that we could run the fan on the HVAC unit - we did this at night to create "white noise" - as you know, staying in any hotel you tend to hear other people, the HVAC fan running helps drown that out.

The only drawback is that the HGI is one of the further hotels from the Mayo Clinic. If you plan on walking there, you can do this without having to go outside (using skyways and walking subways). It took us about 10 mins to walk there via the skyways and subways. There are shops and restaurants along the way to the Mayo Clinic so you can grab coffee or food along the way. There are closer hotels (Khaler and Marriott) but I cannot speak to their quality. Summary: if we go back to the Mayo Clinic, we would stay at the HGI again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hawaii3708 about Hilton Garden Inn Rochester Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review
February 4, 2013
Dear Hawaii3708: Thank you very much for your post and we are glad to hear that you will stay with us again when you return to Rochester. For the walk, yes we are connecting via skyway/subway to the Mayo Clinic. If this is not a preferrable option, can I recommend that you utilize our complimentary Town Car service. Our Town Car can drop you off at your needed building and then also pick you back up to return to the hotel. If you need anything further, please email me at deb.knox@hilton.com
Deb Knox
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New Brighton, Minnesota, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hilton Garden Inn Rochester A++”
5 of 5 stars Reviewed January 31, 2013

Everything was great had everything we needed and very clean. Didn't have any issues with anything. Came in very late every night security was great and felt safe. I would recommend this hotel to anyone looking for a place to stay in Rochester. Convenient to Mayo clinic and Rochester convention center.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dasher621 about Hilton Garden Inn Rochester Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review
February 1, 2013
Dear Dasher621 ~ Thank you very much for your kind post about our hotel and I am glad to hear that you enjoyed your stay with us. If your travels should have you returning to Rochester, we would love to have you stay with us again. Thank you
Deb Knox
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Denver, Colorado
1 review
“Super Nice Staff & Location”
4 of 5 stars Reviewed January 29, 2013

This hotel is in downtown Rochester, MN and connected to the skyway and subway covered walking systems. It was great to walk just a few steps to the mall and nearby restaurants. The staff at the Hilton are very sweet and willing to help with anything. The hotel has free pick-up and drop-off service to St. Marys Hospital which was perfect during my stay with my mother in the hospital. I would stay at this hotel again if we ever have to go back to The Mayo Clinic or St Marys Hospital.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SJW675 about Hilton Garden Inn Rochester Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebKnox, Director of Sales at Hilton Garden Inn Rochester Downtown, responded to this review
January 31, 2013
Dear SJW675: Thank you very much for taking the time to post your kind comments. We are very glad to hear that we provided you with a great stay while you were here in Rochester and look forward to your return. If you need anything further, please just email me at deb.knox@hilton.com
Deb Knox
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Additional Information about Hilton Garden Inn Rochester Downtown

Also Known As:
Hilton Garden Inn Rochester Downtown Hotel
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Garden Inn Rochester
Hilton Rochester
Rochester Hilton
Rochester Hilton Garden Inn
Address: 225 South Broadway, Rochester, MN 55904
Phone Number:
Region: United States > Minnesota > Rochester
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Rochester
#14 Business Hotels in Rochester
Price Range: $$
Hotel Class:3 star (3*)
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