The manager and staff are just phenomenal, kind, accomodating, very nice. Hotel and rooms are very well kept and clean. Very convenient location connected to the Skyway and subway to Mayo Clinic, shops, restaurants, etc. THe hotel offers a free taxi/shuttle service to take you to places nearby. Very nice personnel, responsible and kind. We stayed at the Marriott and had a good experience as well, but the Hilton was just phenomenal and better value.