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“Friendly staff; convenient to everything downtown” 4 of 5 stars
Review of Holiday Inn Rochester Downtown

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Holiday Inn Rochester Downtown
3.0 of 5 Hotel   |   220 South Broadway Ave., Rochester, MN 55904 (Formerly Rochester City Centre Hotel)   |  
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Ranked #40 of 57 Hotels in Rochester
Pierz, Minnesota
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Friendly staff; convenient to everything downtown”
4 of 5 stars Reviewed February 25, 2013

We had emailed the hotel beforehand to get directions and parking info. The staff that emailed back gave perfect directions and tips for parking. It does cost $12/night for parking; just bring your ticket to the front desk and they'll give you a different one. That way you can come and go out of the lot as many times as you need to without paying individually each time. Park as close to the ramp exit on the second floor (east side). Not that it's a big deal, but if you park on the second level closest to the elevators and skyway, you'll have to go up to third level of the ramp before being able to come back down when leaving. I bet that makes no sense at all, but you'll understand once you see it. Second floor is where you enter the hotel and where the registration desk is. Hotel staff were friendly and put up with a huge group of us (14 yr old JO volleyball team and families). Rooms were nice and clean. Lots of pillows. Decent sized fridge and a microwave in our room. Pool was so-so. The girls said it was cold. It's just a small rectangle. No hottub; which was disappointing to the adults and girls. We didn't try the sauna or the on-site bar. Maybe it's a restaurant too; not sure. Because we were a big group, our coach emailed the hotel to make the reservations and we were told there was continental breakfast. Not sure what the deal was, but when we got there, the staff said "no, we don't serve breakfast". Hmmmm...... some sort of mix-up I guess but they did accomodate and serve us breakfast both mornings and we got to pick the time so that we would make our volleyball matches on time. Very nice of them!!! And even a sign welcoming us to breakfast each morning :)

Room Tip: I would choose an 8th floor room just so the noises from rooms above won't be an issue. Rooms h...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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130 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Houston, Texas, United States
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed February 3, 2013

The location is convenient but after staying there I would stay at the double tree that connects to it. It is old and outdated. If you are lucky you may get a room that does not have internet or enough space to walk between the bed and TV.
The only upside to this hotel is that they give you drink coupons upon check in.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review, February 22, 2013
Dear Alecia P,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. we appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding our rooms. We will look into this. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elk River, MN
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 22, 2013

We spent one night here in a basic room, the bed was large and comfortable. The room was a little small and claustrophobic though this may be an exception because we backed up to the private elevator. Everything was clean. Wifi worked well. Staff was pleasant and helpful.
The skyway to May clinic was handy but dont expect the trip between there and the hotel to be short, the walk took about twenty minutes with alof of foot traffic from other people and it is quite a busy place. There is a caribou in between which is handy as well:)

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Green Bay, Wisconsin
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 1, 2013

Wonderful desk staff, nice bar and friendly service. Food adequate with fair prices. Large rooms with comfortable mattresses. Bathroom a bit small by useable. Convenient parking. Elevators are quiet with central vending and ice station. Room rates very competitive with neighboring hotels. Book online for best rate.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menominee
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 18, 2012

For medical reasons we stayed at this hotel. Parking was Excellant, staff was very nice and accomodating, rooms were clean but I did have a few issues with a bobby pin and some plastic item which I couldn't identify on the floor so housekeeping needs a little work but overall pretty clean. If you are a patient at the Mayo although parking and the clinic were in walking distance I would get a little closer if you have a "run out of steam" issue but overall a good price for the room. Resturant we ate at I believe it was called the Thyme was very good service wise and food wise but prices were a little high.
I gave it this rating because of the staff who were EXTREMELY accomdating!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iron Mountain, Michigan
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 5, 2012

Parking lot under renovation too took 20 minutes just to get out one morning. Quite inconvenient. Breakfast restaurant service was slow. Very convenient to Mayo Clinic. Rooms were nice. Short stay. Did not try restaurant for any other meals.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 24, 2012

We made three trips to Rochester in 2012 and stayed 46 nights. From our first stay at the Holiday Inn Downtown we never considered staying anywhere else. The convenient skyway access to the Mayo Clinic fit our needs perfectly. The rooms are clean and comfortable, the food and service in the restaurant is excellent and the bar is a great gathering place for strangers at the end of a long day. We could always count on a smile, friendly hello and a nice cold drink when Mike and Bert were working. In the restaurant, Michelle, anticipated our needs before we did! She provided excellent service. Above all the atmosphere is warm and inviting. Cherrie and her staff are wonderful, caring, professionals that pay attention to the smallest details. The staff truly works together as a team and it shows in all that they do.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rochester Downtown

Address: 220 South Broadway Ave., Rochester, MN 55904 (Formerly Rochester City Centre Hotel)
Phone Number:
Location: United States > Minnesota > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 57 Hotels in Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Rochester Downtown 3*
Number of rooms: 173
Official Description (provided by the hotel):
A convenient address among Rochester, Minnesota hotels. Experience the community named the 'Best Small City in America' by Money Magazine, where cosmopolitan atmosphere meets Midwestern hospitality. Located in the heart of this bustling locale, the Holiday Inn Rochester Downtown offers a memorable destination for your next vacation or business trip. Look to our downtown Mayo Clinic area hotel for direct climate-controlled subway/skyway access to the city's attractions, including the world-famous Mayo Clinic, St. Mary's Hospital and Methodist Hospital. Explore the Shops at University Square just one block by the pedestrian skyway. Enjoy classic family fun at Silver Lake Park or Graham Arena-both just one mile away. You'll find our deluxe Rochester, Minnesota hotel provides spacious accommodations and convenient services in a comfortable setting. Well-appointed spacious rooms are just the beginning at our downtown Holiday Inn hotel. Be sure to enjoy our Thyme Restaurant and Lounge featuring creative entrees, cocktails and featuring live music every Friday night. Parking is available in city owned parking ramp adjacent to hotel at $13.50 Plus tax per night. ... more   less 
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Also Known As:
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn

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