Parking lot under renovation too took 20 minutes just to get out one morning. Quite inconvenient. Breakfast restaurant service was slow. Very convenient to Mayo Clinic. Rooms were nice. Short stay. Did not try restaurant for any other meals.

We made three trips to Rochester in 2012 and stayed 46 nights. From our first stay at the Holiday Inn Downtown we never considered staying anywhere else. The convenient skyway access to the Mayo Clinic fit our needs perfectly. The rooms are clean and comfortable, the food and service in the restaurant is excellent and the bar is a great gathering place for strangers at the end of a long day. We could always count on a smile, friendly hello and a nice cold drink when Mike and Bert were working. In the restaurant, Michelle, anticipated our needs before we did! She provided excellent service. Above all the atmosphere is warm and inviting. Cherrie and her staff are wonderful, caring, professionals that pay attention to the smallest details. The staff truly works together as a team and it shows in all that they do.

I was very pleased, from the exceptional customer service, to the comfortable Serta mattress, to the entire new decor. This is an improved Holiday Inn with a wonderful look and great customer service attitude! Bathrooms are small but updated and the granite touches are lovely. Easy access could be an issue until you know the ropes.

good location, clean, easy accessible to down town shops and mayo clinic vis skywalk.Free internet. swiming pool at site
i wrote to the manager and he did not respond to me over my 8 days stay( they wrote contact us and we will make your stay comfortable.
Although i booked my room with brake fast and taxes, they added brake fast tax and gratuity of 18% to my bill.