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“Great time” 4 of 5 stars
Review of Super 8 Red Wing

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Super 8 Red Wing
2.0 of 5 Hotel   |   232 Withers Harbor Dr, Red Wing, MN 55066   |  
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Ranked #6 of 9 Hotels in Red Wing
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129 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 23, 2013

I made a online reservation for 3-23-13, knowing from the website that I had until 6:00 p.m. that day to cancel. When I called the motel to cancel at 11:00 a.m. Sarah at the desk told me there was a 24 hour cancellation policy and I was too late, my card would be charged. I informed her that the Super 8 website and my confirmation email both stated I had until 6:00 that night to cancel. She became very short with me, and stated they have always had a 24 hour cancellation policy, and that I would be charged. I thanked her, double checked my confirmation email, and then called back to re-state my case that I had until 6:00 to cancel. She re-stated the 24 hour cancel policy, and I again stated that was not what was on the website or my email, and how was I to know that they had a 24 hour cancellation policy if the booking material says 6:00 same day. She gave me an 800 number to call, and rudely stated something to the effect of "you can call them and try". I called the 800 number, cancelled the reservation, with a very nice woman who was actually helpful, and she gave me my cancellation number. I called Sara in Red Wing back to inform her I was able to cancel, so they apparently do not have a 24 hour cancellation policy, as I was able to cancel. Sara, who is either having a bad day, or is just a bad person, stated she shows the reservation as still active, not cancelled. I stated I have a cancellation number, she said she was talking to the "DRM hotline" on the other line, and that she would get to the bottom of this, like I'm supposed to know or care what the DRM hotine is. Now I know that things can get mixed up between online systems and what is live at the motel location, but Sara's attitude and rudeness turned what should have been a slight mix-up that was easily resolved into a near argument and the loss of any future business. Hope things get better for you Sara.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nshah1, Manager at Super 8 Red Wing, responded to this review, March 29, 2013
There is certainly no bait and switch cancellation policy at the Super 8 Motel in Red Wing, MN. Our policy has always been a 24 hour prior to 6pm cancellation. Apparently when we had a software upgrade our cancellation policy reverted to a default setting on our website. This issue has been resolved and now indicates the correct 24 hour by 6pm cancellation. Also when anyone at the front desk reviews this gentleman’s reservation it indicates on our computer a 24 hour prior to 6 pm policy. Whenever a staff member tells someone something they don’t want to hear then that staff member is said to be rude. It is not being rude when staff states the policy they have known for 10 plus years.
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Additional Information about Super 8 Red Wing

Address: 232 Withers Harbor Dr, Red Wing, MN 55066
Phone Number:
Location: United States > Minnesota > Red Wing
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Red Wing
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Red Wing 2*
Official Description (provided by the hotel):
Red Wing Super 8 is located within the historical Pottery Place area. Shopping and restaurants all within walking distance! Short drive to the casino! 60 Rooms + Meetings Rooms. ... more   less 
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Also Known As:
Super Eight Red Wing
Red Wing Super 8
Red Wing Super Eight

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