I made a online reservation for 3-23-13, knowing from the website that I had until 6:00 p.m. that day to cancel. When I called the motel to cancel at 11:00 a.m. Sarah at the desk told me there was a 24 hour cancellation policy and I was too late, my card would be charged. I informed her that the Super 8 website and my confirmation email both stated I had until 6:00 that night to cancel. She became very short with me, and stated they have always had a 24 hour cancellation policy, and that I would be charged. I thanked her, double checked my confirmation email, and then called back to re-state my case that I had until 6:00 to cancel. She re-stated the 24 hour cancel policy, and I again stated that was not what was on the website or my email, and how was I to know that they had a 24 hour cancellation policy if the booking material says 6:00 same day. She gave me an 800 number to call, and rudely stated something to the effect of "you can call them and try". I called the 800 number, cancelled the reservation, with a very nice woman who was actually helpful, and she gave me my cancellation number. I called Sara in Red Wing back to inform her I was able to cancel, so they apparently do not have a 24 hour cancellation policy, as I was able to cancel. Sara, who is either having a bad day, or is just a bad person, stated she shows the reservation as still active, not cancelled. I stated I have a cancellation number, she said she was talking to the "DRM hotline" on the other line, and that she would get to the bottom of this, like I'm supposed to know or care what the DRM hotine is. Now I know that things can get mixed up between online systems and what is live at the motel location, but Sara's attitude and rudeness turned what should have been a slight mix-up that was easily resolved into a near argument and the loss of any future business. Hope things get better for you Sara.
- Official Description (provided by the hotel):
- Red Wing Super 8 is located within the historical Pottery Place area. Shopping and restaurants all within walking distance! Short drive to the casino! 60 Rooms + Meetings Rooms. ... more less
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- Also Known As:
- Super Eight Red Wing
- Red Wing Super 8
- Red Wing Super Eight