We gave the manager ample time to contact us on our complaint, and nothing has come, so...we checked in, our room 'looked' like it was clean (towels folded, beds nicely made, no dirty glasses, etc. The first 'sign' was a bar of soap (used) in the bathroom....looked at the floor and there was hair .....decided to look at the sheets and they were obviously from the people before. There is a sign in the room telling you to put the little sign on the bed if you want the sheets changed, perhaps this also means when you check out so that next people have a clean bed??
The desk manager saved the day as she personally cleaned the room and handled the situation well.
I would have given the hotel an average rating if this incident didn't occur, and a poor if the desk manager didn't resolve the problem.
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- Also Known As:
- Nichols Inn Red Wing Hotel Red Wing
- Nichols Hotel Red Wing