Driving thru Red Wing MN after a day trip to the Eagle cam in Decorah IA and thought the Fiesta Mexicana looked inviting for dinner and there were quite a few cars in their lot for a Tuesday evening. The interior is very nicely decorated, very clean, and the menu extensive. We have traveled extensively and eaten at many Mexican establishments and are very familiar with Mexican menus a the preparation of most dishes.
My wife ordered a dish that began a trip down a slippery slope that could have been made into a film for customer service training. The waitress indicated she did not know what the dish was? and then later said "I should have warned you" The chicken dish can best be described as fresh chicken strips served in a red liquid base? My wife told the waitress it did not seem correct and the manager appeared, immediately stating " but that's the way we make it " My wife indicated she could not eat it with a fork because of the liquid nature of the meal! The manager left and returned with a spoon! My wife waited to see if they would ask her if she wanted something else. They didn't. At this point she did not feel like she could eat the meal and asked the waitress to remove it. When the waitress confirmed that we would be paying for it. a $9.50 meal, I asked for it to be placed in a soup take out container thinking we could salvage the chicken for the pets. When the Manager returned with it, he again repeated for the third or fourth time, " but that's the way we make it" .At this point, I asked him to take it away and remove it form the dinner bill. He mumbled about getting in trouble and begain his ,"but that's the way we make it." He seemingly relunctantly removed the charge. The waitress, while apologizing, said not to order it the next time. There will be no next time.
As to other comments regarding bland, I would agree, no matter how much of the table sauces or salt and pepper, I applied, I could not get any taste out of the tres enchiladas.
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