I hosted a girls weekend recently and we were going to do a wine tour.. Things started out fantastic and then went down hill once we arrived at Falconer. I was super excited when I arrived because they have done a TON of work on the grounds and the building since I've been there so I was hoping to have a great time!
The place was packed and that was understandable because of the beautiful day.. went into the tasting room and waited for a place to sit down.. it's not a big room but it was cozy. We finally found a barrel to sit down at and the place began to empty out.. that will be an important statement soon. We waited for someone to come around and help us and they helped everyone BUT us.. it was like we were invisible. So one of us went to the bar... same thing... looked right at us and walked away. WOW! Finally we were able to pull a server aside and she said she would be right back, nope... she disappeared. So we continued to wait. No help. Frustrated that we could not get help we went to walk out and decided to talk to a Manager. To my amazement the manager was the person at the bar. She totally blew us off and said that it was first come first served and that they were REALLY BUSY.. They were busy but it did empty out and still no service. Not ONE time did she apologize or offer to help . I was stunned and embarrassed that I took my friends here.
We left with no wine tasting, no wine for home and a sour taste in our mouths.
We will not return.
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