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“Nice Rooms - Casino Management no longer customer focused” 3 of 5 stars
Review of Mystic Lake Casino Hotel

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Mystic Lake Casino Hotel
2400 Mystic Lake Blvd, Prior Lake, MN 55372   |  
Hotel amenities
Ranked #1 of 1 Hotels in Prior Lake
Minneapolis, Minnesota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Rooms - Casino Management no longer customer focused”
3 of 5 stars Reviewed March 8, 2013

I've visited this place for years, and recently their customer focus has faded quite a bit. If you're a card player, be prepared to bet at least $10 a hand, as they rarely have $5 tables after 5 pm on weekends. Don't bother with their $1 tables that charge a 25 cent ante. You'll be lucky to break even. They also punished their platinum hard holders with restrictions on using comp on weekends.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
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    81
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    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Any
English first
MN
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 8, 2013 via mobile

My husband and I needed to get away so we decided to get a room at mystic lake casino. When u stay at the hotel you can use the dakota sports and fitness. What a plus it a huge work out facility with a big hottub and a huge steam and a pool with a water slide and zero entry pool. So it would be good for families too. Plenty of places to dine especially if you want to stay put but close enough to outside restaurants. Kinda out odf the way from the twin cities but easy to get to. The rooms were spacious,clean and updated. The casino floor is so big you might get lost. Great stay.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hales Corners, Wisconsin
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 4, 2013

We've been going to Mystic Lake for quite a few years now, and each time we have a wonderful time.

Pros - The rooms are some of the nicest rooms we've stayed in! The beds are comfortable, the bathrooms are great, and the casino is probably the cleanest I've ever been in - including the mega casinos in Las Vegas.

Overall, the majority of the staff are great...they are friendly and helpful, whether on the phone or in person. Granted, not 100% of the staff would get an "A" rating...but most would.

Cons - Each time I make reservations, they keep our preferences in their computer system. Although I ask for a room on the 3rd floor, which is the casino/lobby level, it's nearly impossible to have that request fulfilled. It doesn't matter if I make reservations months ahead or only days ahead. They actually don't even accept requests for the 3rd floor. They only enter "low floor". I don't understand why they can't at least attempt to honor that request.

Another thing that I don't understand - in such a nice hotel, why not include a refrigerator in each room? Instead you need to ask for one and they are given on a first come, first serve basis. In addition, there are no microwaves.

Overall, the pros outweigh the cons! I highly recommend staying there!

Room Tip: Request a refrigerator if desired
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, Minnesota
Level Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed February 3, 2013

I have stayed here a couple years ago, and it looks like they updated the bathrooms in the rooms. The beds are comfortable. The carpets and comforters might need updating. They are clean though. Connected to the casino, so you can go from taking a nap to losing a bunch of money within minutes. The staff is really friendly. Will return

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Des Moines, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 29, 2013

The hotel here is basically a five-star facility tied around the gaming community's needs. They have fabulous room amenities and top-rated food dishes to be sure. As long as you don't mind the noise of the gamblers at the casino, you will be fine. They have a unique/huge fireplace upon entering the place that is very mesmerizing! Have fun doing everything that the place offers.

Room Tip: If you can get a suite on the 16th or 17th floors, you will be extra happy!
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

A girls weekend that was epic in every possible sense. Check-in was a smooth process and the front desk gal was terrific. Very courteous, very helpful and quick. Gave me the run down on hotel policy, directions and off I went. You have to show your hotel key every time you head for the rooms, I actually didn't mind this. It's very secure for solo female travelers if you were to want to head there by yourself.

I booked an Executive King room. These rooms are on the top floors and they boast the best view and frankly the best bang for your buck. Room is ridiculously spacious. Big bathroom with granite vanity, large shower, plenty of towels and toiletries. Large king bed with tons (6?) pillows, warm enough covers (it was cold that weekend) and extras stowed away in the armoire. The armoire was quite large. The left had a long door that opened to reveal a handy security box we used all weekend. Totally convenient to lock up the laptop, cash, etc in and super easy to use. It also contained the luggage rack. The TV was a decent size flat screen but we didn't use it beyond a quick check of the weather. The other side held our coats, etc.

Lots of natural light in these specific rooms which was really nice. We had an east facing room that made it nice to see the sunrise. The main room had your typical end tables, chair and then a table with 2 chairs next to the window. The other part of this room was a sitting area with a over sized sofa that had a pull out bed. Large screen tv in that area as well, and it also had large windows looking out to the northeast. A friend used the bed and said it was plenty comfortable. Pillows stowed in the armoire were useful for the pull out and a quick call to the front desk/housekeeping had them bring up the blankets. (Considering this call was placed at like 4am and it only took a few minutes was impressive.)

All in all, it was an excellent experience and our room was a steal at the price we paid for everything we got and the care the staff took to meet all our needs. Housekeeping had the room pristine when we arrived, too. Working in the industry, I know the value of good staff, especially the housekeeping. And whoever was responsible for housekeeping the weekend of 1/25-1/27 on the 14th floor needs some special recognition. They're excellent.

Though we didn't use the pool/spa/fitness center, we did go check it out. Pool is a nice size, the fitness center is very tiny but they have a shuttle that will take you to an off-site (free of charge) facility to use a massive gym and there's more to do there. Didn't investigate, but there were details in the booklets in our room.

Anyway, I'll stay here again in the future for any show I decide to see at Mystic. Despite being a local, the convenience can't be topped. :)

Room Tip: Treat yourself to the upgraded Executive King. It's the top floors, corners of the hotel and the...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, Wisconsin
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 27, 2013

We frequent Mystic Lake for the many outstanding concerts the host in their showroom. We often stay the night as well. Every time we stay, the staff, the hotel rooms, etc all exceed our expectations. It is a bit pricey, but well worth it in my eyes. We will continue to stay here after shows, and while in the area. Make sure you book your rooms early! They fill up quick! Overall, great place to stay, eat, gamble, and to see a show!

Room Tip: We choose the Executive suite. It's nice to have a bigger room, well...just because. Live for t...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mystic Lake Casino Hotel

Address: 2400 Mystic Lake Blvd, Prior Lake, MN 55372
Location: United States > Minnesota > Prior Lake
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Prior Lake
Price Range (Based on Average Rates): $$
Number of rooms: 586
Official Description (provided by the hotel):
Let's go for comfort. With so much fun and excitement at Mystic Lake(R) it's nice to know you can recharge in one of 600 spacious rooms. But the luxury and pampering don't stop when your head hits the pillow. Enjoy free Wi-Fi and valet parking, an indoor pool, whirlpool and sauna, an on-site spa and complimentary access to Dakotah! Sport and Fitness. It's the perfect way to stay and play. ... more   less 
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Also Known As:
Mystic Lake Hotel Prior Lake
Mystic Lake Prior
Mystic Lake Casino Mn

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