My wife and I were heading to Minneapolis to celebrate her parentas 59th wedding anniversary. As I am a loyal IHG customer, I always stay at one. This time I decided to splurge ( using my reward nights ) and stay at a Crowne Plaza.
From driving up the road, it appeared to be a very large facility and it was. The lobby was massive. You could tell that it was an older hotel but very well kept. The place was immaculately cleaned.
I met Angela at the front desk. I was all ready for the "script" that consisted of them telling me thanks for being a Priority Club member as well as a "Platinum member". I did not get either. Bummer. I figured with the cars in the parking lot on the 4th of July that I might receive an upgrade to a suite. I am sure they were available but as my mother taught me, never assume.
Once we received our keys ( card ), we went to the room. I was very impressed. It was a businessman's dream! There were outlets everywhere. They also had a business section ( desk ) in the room that had every hookup imaginable. HDMI, ethernet, USB, etc. There was a Kuerig coffee maker in the room. That makes 2 out of 3 Crowne Plaza's I have visited that had one.
The next morning I checked out the "Athletic Club" which is free* to hotel guests. It was very nice. They had ample amounts of free weights, cable machines and cardio equipment. There is also swimming and sauna which I did not use.
There are 2 reasons this hotel did not get the excellent rating from me. The recognition was a small one. ( I can get over that ) but the housekeeping kind of upset me.
On the first full day of our stay, once we returned to the room later that night, I noticed that everything was as it was supposed to be. I had used 2 coffees that morning and 2 cups. They were both replaced. The next morning I used one coffee, 1 coffee cup, the package that the napkin and sugar come in as well as the ice bucket. It was going to be a later start to the day than the previous. We heard a tap on the door. It was 8:30 AM and housekeeping was in full force. We asked her to come back in about an hour. No biggie, right?
When we returned that night, I checked over evrything and noticed that this time, there was no bag for the ice bucket, the coffee that I had used was not replaced, the package that the napkin and sugar came in, the very one I opened was placed nicely against the tray where the coffee goes. The packets of sugar was stacked next to that. Also, my wife noticed that the tub was partially cleaned. This made me wonder if housekeeping had cut any more corners.
I really wanted to give this hotel the full 5 circle rating but I could not overlook the housekeeping thing.
P.S. The room was very quiet. This was a plus.
- Official Description (provided by the hotel):
- With a prime location in Plymouth just minutes from downtown Minneapolis, the Crowne Plaza has won many awards for its guest satisfaction scores as well as meeting facilities. The Crowne Plaza has undergone a major renovation of guest rooms, restaurants, Athletic Club and Meeting Facilities with major capital improvements to come in 2012. This location is an ideal suburban location with guest rooms overlooking woods and wetlands for a true Minnesota experience. This location offers complimentary shuttle service to the areas shopping and business locales. The Plymouth Creek Athletic Club is a 21,000 square foot facility attached to the guest room wing of the hotel and is free to all registered hotel guests. Complimentary wi-fi is available throughout the facility. Be sure to check out one of the area's best Sunday Brunch in the newly remodeled Europa Room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Priceline, Expedia, Hotels.com, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Minneapolis West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Minneapolis West Hotel Plymouth
- Radisson Hotel Plymouth
- Radisson Plymouth
- Plymouth Radisson