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“Updated Hotel & Great Customer Service!” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   2345 43rd St NW, Owatonna, MN 55060   |  
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Ranked #3 of 10 Hotels in Owatonna
Guymon, Oklahoma
Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Updated Hotel & Great Customer Service!”
4 of 5 stars Reviewed March 21, 2013

I was traveling through the area on a business trip and selected this hotel to stay a single night during my trip. The hotel looked fairly new/updated on both the inside & outside. During check-in, the customer service was fantastic! I was thanked for being a gold card member as well as selecting their hotel for my stay. I was upgraded from a standard King room to an executive king room without being asked.

Room was HUGE when I opened the door, lots of space to spread out. Furniture was a tad small/short for the space - desk/table was too small to spread out my laptop & paperwork and some of the outlets did not work correctly to charge my electronics. The chest of drawers the TV sat on was very low to the ground which made watching from the couch or bed a tad difficult. One comment I made the front desk aware of when I checked out was that every few minutes the water within the toilet bowl tank ran (ALL NIGHT!).

All in all, I was quite pleased with the hotel and will most likely stay here again if needed.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JanetCat73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 reviews from our community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 2, 2013

I stayed at this hotel last weekend with my daughter. Friday night was okay. Saturday was an absolute nightmare. There were children running around on the floor above us and when I talked to the front desk staff, they were rather rude and dismissive. The table in my hotel room had a nail sticking out of the side which I discovered after speaking with the front desk about the noise from the kids running around upstairs so I decided it wasn't really worth saying anything else to the staff since there were still kids running around at eleven pm. Additionally, I was charged for a meeting room that I never requested which turned out to be for a different party and there were three separate authorizations on my credit card which I felt was entirely unnecessary since my stay was for two nights and they knew what they would be charging me for to begin with.
I do have to say this is entirely uncharacteristic of this hotel as I have stayed there on several occasions and I have never had a problem until last weekend. I find it very frustrating to put out a good amount of money for a hotel room when I'm not able to relax and enjoy my stay like I have on many occasions before.

  • Stayed February 2013
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Daysie0114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brazil
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 26, 2013

Me and my wife stayed in one suite for two days stay as we are returning from north and I want do some shopping on Cabelas that is aside the hotel. The best part of the hotel is indeed it's location. Right off the freeway, next door to Cabelas, across the street from Applebees, Subway, mini mart, and very close to a Target. The room itself was okay. Nothing special, nothing terrible. The complimentary breakfast is as basic as it gets. During first night some kids run as horses in the run over us during a couple of hours and the frontdesk dont do nothing.Next time we will stay in another hotel in the area..

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ABSMouawad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAIHospitality, Manager at Comfort Inn, responded to this review, January 30, 2013
Dear Guest,

Thank you for taking time to review our hotel. We value your comments and are always pleased when guests like yourself are willing to share your experience at Comfort Inn Owatonna. Your honest feedback is always appreciated as it helps us know what we are doing right and areas we need to improve.

Our goal at Comfort Inn Owatonna is to provide each and every guest with a superior guest experience. Thus I am truly sorry to hear you left our hotel with a mediocre impression. We have been looking into additional hot breakfast items to coincide with our current selection of cheese omelets, sausage and waffles. We have also added front desk staff during weekends that we have large groups and sports teams. We are currently replacing all of our king and queen mattresses and box springs. Our new filled blankets, soft and firm pillow selection and new coverlets will be arriving in approximately 8 weeks. We anticipate these improvements will enhance a future visit to Comfort Inn Owatonna.

I appreciate your comments regarding our location and hope future travelers to Owatonna will find this useful. I would like to clarify Comfort Inn is located at exit 45 off of I35 directly behind Cabela’s, while Applebee’s and Target are located at Exit 41.

We appreciate your business and hope that when you are in Owatonna you will give us another chance to prove that we can not only meet but exceed your expectations.

Sincerely,
Vicki Lysne
Comfort Inn
Owatonna, MN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tonka Bay, MN
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 23, 2013

This hotel was nicely renovated recently, and out room was comfortable. Sadly, I travel frequently, and I know what mold smells like, and this place has it in spades. The underlayment beneath the capet in the corridors had "potholes" in it, and I twisted my anke, and so did my son. Ok, forgivable things for a hotel of this age and a limited talent pool for staffing from a small town. But when I heard the obnoxious owner/manager badmouthing people in the lobby, I grabbed our stuff and moved next door to the Holiday Inn, even though it costs more. If not for the draw of the outlet mall and Cabellas nearby, there would be no way this place could charge the rates it does.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MNKauailovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAIHospitality, Manager at Comfort Inn, responded to this review, January 30, 2013
Dear Guest,

Thank you for taking time to review our hotel, and for your honest feedback regarding your stay. Comments from our guests are always appreciated, and I can assure you each review is taken very seriously.

Our goal at Comfort Inn Owatonna MN is provide superior customer service. Our Comfort Inn employees take great pride in their roles of creating a positive experience for our guests. Therefore, I am deeply concerned to hear a member of our staff was responsible for allowing you to leave our location with such a poor impression. Please accept my deepest apologies. I want you to know that we will use your comments as a learning tool in order to assure this does not happen again. While I am not aware of any mold problems at this time considering our hotel has undergone all new paint/texture, wall covering, padding/carpeting, and floor tile replaced throughout the entire property within the last year I will investigate your concern.

We truly value your business and I do hope that if you are in the area you will give another try. We would be grateful for the opportunity to show you we can not only meet but exceed your expectations.

Sincerely,
Vicki Lysne
Comfort Inn
Owatonna MN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

Came into Owatonna on a last minute buisiness trip. I stayed a couple of nights here and had an amazing experience. The rooms were decorated nicely, most importanlty clean, modern, and very elegant. In the mornings I was in a rush but had the chance to stop by the hot breakfast served by the hotel. I was delighted by the number of options to choose from. I would recommend this hotel because it is worth the price you pay, which is not much especially considering the care and the kindness of the staff. I definitely felt "at home" at this hotel. I will come back if in the area again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAIHospitality, Manager at Comfort Inn, responded to this review, January 16, 2013
Dear Guest,

First, allow me to thank you for reviewing Comfort Inn Owatonna. We always value hearing from our guest, as you let us know know what we are doing right and where we can improve.

I am happy to hear that you were able to enjoy our modern rooms and hot breakfast options.
I am pleased to share your comments about our staff's care and kindness with them. We serve many guests each day, and it always great to hear when efforts are rewarded with words of praise. Thank you for recognizing their efforts.

Thank you for staying with us, and we value your business and look forward to serving you again in the near future.

Sincerely,
Vicki Lysne
Comfort Inn
Owatonna MN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

Stayed at Comfort Inn during a friend's wedding, loved the hotel. My overall stay at this hotel was a pleasant experience. Hotel is very elegant, rooms are well-priced, and definitely worth staying at. Close to variety of great restaurants and shopping. Friendly staff that provided great service. The breakfast was delicious and those with a sweet tooth, definitely check out the candy store next door.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hanisha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAIHospitality, Manager at Comfort Inn, responded to this review, January 16, 2013
Dear Guest,

Thank you for taking time to review our hotel. We value your comments and are always pleased when guests like yourself are willing to share your experience at Comfort Inn.

Superior customer service is a priority and it is such a pleasure for me to be able to share your words of praise with our staff. I am also pleased to hear you enjoy our decor.

Thank you for sharing your comments regarding our location for restaurants and shopping.
We appreciate your business and look forward to serving you again when you are in the Owatonna area.

Sincerely,
Vicki Lysne
Comfort Inn
Owatonna, MN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyoming
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 20, 2012

Very clean and decorated with a lodge feel to it. Stayed 2 nights very quiet and the breakfast was outstanding, the lady cleaning up in the breakfast area was very friendly, also close to shopping and great eating areas

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wyofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAIHospitality, Manager at Comfort Inn, responded to this review, November 26, 2012
Dear Guest,

Thank you for taking time out of your day to post your review of Comfort Inn Owatonna.
We are always pleased to hear from our guests, and thank you for your compliments.

I am happy to hear you enjoy our northwoods decor, convenient location for shopping,
and hot breakfast.

Thank you for staying with us. We look forward to serving you again in the near future.

Sincerely,
Vicki Lysne
Comfort Inn
Owatonna, MN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Inn

Address: 2345 43rd St NW, Owatonna, MN 55060
Phone Number:
Location: United States > Minnesota > Owatonna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Owatonna
Price Range (Based on Average Rates):
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 62
Official Description (provided by the hotel):
Lodge style architecture welcomes you; modern guest rooms; renovated in 2013. Located next door to Cabela's, 2 mi. South of Medford Outlet Center. Restaurants within walking distance. ... more   less 
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Also Known As:
Comfort Hotel Owatonna
Comfort Inn Owatonna
Owatonna Comfort Inn

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