My family and I reserved two adjoining rooms. We were assured and informed by Alyssa that we could check in early without any extra charges as long as we checked in "after midnight on the morning of our check in day." Upon arrival, we were told by Dolly Patel, the owner/manager, that "Alyssa was wrong to tell us that and it would cost an additional $69 per room." Dolly Patel would not take responsibility for her employee's mistake, and equally important, she never apologized.
If you should have any issues with your stay, then don't expect an apology or resolution from Dolly Patel. She just wants your money with no service in return.....We also found pubic hairs in the showers and underneath the toilet seats. (We went to Target, which is located right behind the hotel and picked up Clorox wipes to clean the bathrooms. The location is convenient as it is located on-off the exit ramp.)
We were also charged $1 per room per day for non-existent room safes (rooms 104 & 106), which the front desk reversed.
A housekeeping staff helped herself to a 12oz styrofoam cup of gravy, which was for the biscuits and gravy -leaving none for paying hotel guests as it was not replenished. This same housekeeper put 8 mini chocolate donuts in another styrofoam cup. Another hotel patron and my children had to wait for this housekeeper to finish toasting her bagel before they could get to use the toaster.
We will not return nor recommend.
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- Also Known As:
- Microtel Inn And Suites Owatonna
- Microtel Inn & Suites Owatonna Hotel Owatonna
- Microtel Owatonna
- Owatonna Microtel