Poor communication between staff. We got kicked out a night before we were supposed to leave town. We arrived on a Tuesday and told the front desk person that we would like to stay through Thursday (we originally booked Tuesday and Wednesday) night as well, he said that wasn't a problem and got our reservation in, pending a phone call from my company authorizing the credit card for an additional stay. Our company called on Wednesday and they authorized the card, I even double checked with another front desk person on Wednesday night that we were good to go, she said yes you are all set up. Wake up Thursday morning with a check out bill at our door and the hotel full, they told us they couldn't accommodate us as it was valentines day and were were forced to find another hotel in the area. There was two of us, and they did call me and say they had a cancellation and that we could share one room.
Being out of town on a business trip, this was a huge inconvenience, and it appeared the front desk people did not care one bit, including the manager. When I brought it to the front desk persons attention she seemed aggregated and frustrated with me, constantly sighing. We come to Owatonna a few times a month for business and will never be coming back to this place.
Also, there was black hairs all over my top sheet when i pulled the covers back (I have blond hair).
- Official Description (provided by the hotel):
- The "new" Country Inn & Suites Owatonna! We just recently completed a renovation which includes; remodeled guestrooms and lobby, expanded breakfast room, along with a new fitness center, business center and guest laundry. And, all of our rooms are now equipped with refrigerators, microwaves and flat screen TVs. We offer complimentary hot breakfast featuring fresh waffles, along with biscuits & gravy, sausage, eggs, hot and cold cereals, fruit, yogurt parfait, breads and pastries, juices, coffee, tea and milk. We also have an indoor pool and spa, free high speed wireless internet access and many restaurants are close to the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn Owatonna
- Owatonna Country Inn