This hotel could be so much better. For starters we were very disappointed in the water park.
1. The water park is very small, and not much fun for a family of three.
2. We were there well over an hour and they had ZERO towels available. It is pretty cold standing around dripping wet when they have blown the whistle for a mandatory break. We asked several employees several times about getting towels and they claimed they were all in the laundry! They refused to call the front desk and we ended up using napkins to dry off a tad. After heading to our room and changing we promptly went down to the front desk to discuss our disappointment, we were not happy to find out they refused to do anything for us. It would have been nice to at least receive a free drink ticket or breakfast voucher.
3. As far as rooms go it was just OK nothing to brag about. The sofa bed was not comfy and the queen bed was pretty hard. Plus the room had a bit of a musty odor.
4. I don't even want to get started on the horrible service we received during breakfast! I don't think our waitress Shelia should have been feeding her face at the Buffet and not getting us our beverages and then the check. We are disappointed overall in the poor customer service we received at this hotel. The book in our room stated that if we were not satisfied to bring it to their attention and they would make it right, well we brought things to their attention and we didn't even receive an I am sorry. I have to say I don't plan on returning anytime soon.
- Official Description (provided by the hotel):
- The Holiday Inn Hotel & Suites Owatonna home of the Great Serengeti Indoor Water Park! Come experience the adventure! Our award winning hotel, located just 45 minutes south of Minneapolis/St. Paul and next to Cabela's, features 130 guest rooms and suites, including KidSuites! We offer amenities for business or pleasure! The Great Serengeti Indoor Water Park features the exciting Kilimanjaro Tube Slide, Python Body Slide, the relaxing Lazy Zambezi River, zero depth entry activity pool, water basketball and relaxing waterfall spa. The Lion's Den arcade features a large selection of the latest video games, as well as interactive games for adults and children of all ages. For the business traveler our guest rooms feature a spacious work desk. We offer high-speed wireless Internet and a business center. Our Meeting & Banquet facility features 5 meeting rooms with multiple room combinations for up to 400 people. Banquets and meetings at the Holiday Inn & Suites Owatonna feature personalized menu planning with a wide range of food and beverage selections available. For shopping, we're located adjacent to Cabela's - MN's 2nd largest tourist attraction, and the Medford Outlet Mall is only minutes away! Come experience the adventure at the Holiday Inn Hotel & Suites Owatonna! ... more less
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- Also Known As:
- Holiday Inn Owatonna Hotel Owatonna
- Owatonna Holiday Inn