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“Needs Some TLC” 3 of 5 stars
Review of BEST WESTERN Regency Plaza Hotel - St. Paul East

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BEST WESTERN Regency Plaza Hotel - St. Paul East
3.0 of 5 Hotel   |   970 Helena Avenue North, Oakdale, MN 55128-5388   |  
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Ranked #2 of 2 Hotels in Oakdale
Minneapolis, Minnesota
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
“Needs Some TLC”
3 of 5 stars Reviewed June 13, 2014 via mobile

This hotel is just okay. It seems tired, and in need of some help, which it might be getting. There was a section of the parking lot blocked off that looked like it may be construction materials. Our room had a very noisy air conditioning unit; so noisy it kept me awake. The safety latch on the door was broken; as if some one kicked the door in so hard that it broke! These things made it a less than comfortable stay for us.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoakdale, Manager at BEST WESTERN Regency Plaza Hotel - St. Paul East, responded to this review, June 14, 2014
Dear msbien,

Thank you for taking the time to write a review on TripAdvisor, regarding you stay with us back in May. We appreciate your time and input! So sorry to hear that your stay was less than perfect. We will try and track the room down that you stayed in and make sure our maintenance team addresses those issues immediately. As you noticed by the containers in the parking lot, we are doing some room renovations and updates to give our rooms a more modern feel. We hope that you will give us another try the next time you are in the Twin Cities area!

All the best,
BW Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
    52
    44
    15
    8
    6
See reviews for
41
26
8
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Bemidji, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2014

I travel a lot for business and generally stay at the Best Western chain because of their great rewards program. This is one of the nicer BW I have stayed at. Clean, updated rooms, nice complimentary breakfast, fitness room that is not closed off from everything. No pool, but large hot tub.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoakdale, Manager at BEST WESTERN Regency Plaza Hotel - St. Paul East, responded to this review, June 14, 2014
Dear Karla D,

Thank you for taking the time to write a review on TripAdvisor, regarding your most recent stay with is. Your time and input is greatly appreciated! We are glad to hear that our hotel exceeded your expectations and that you had a pleasant stay with us. Glad to hear you were able to take advantage of some of our amenities during your stay. Nice to see you also noticed some of our renovations to the rooms that are ongoing! We look forward to your next visit!

All the best,
BW Staff
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WI
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

My husband and I were traveling on our motorcycle for the weekend. We had very good service, an excellent room, comfy bed, utilized the whirlpool, and enjoyed the breakfast. We had a AAA discount. I would recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoakdale, Manager at BEST WESTERN Regency Plaza Hotel - St. Paul East, responded to this review, June 10, 2014
Dear Denise K,

Thank you for taking the time to write a review on TripAdvisor, regarding your recent stay with us at the Best Western Regency Plaza. Your time and input are greatly appreciated! So glad you enjoyed your stay and our staff was helpful during your visit. We look forward to seeing you again the next time you're in town!

All the best,
BW Staff
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Harrisburg
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

Beautiful accommodations for wonderful weekend with pet and lots of grassy areas. Huge very clean room with refrigerator / microwave. Very quiet and restful. Definitely will stay here again when in the area.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoakdale, Manager at BEST WESTERN Regency Plaza Hotel - St. Paul East, responded to this review, June 10, 2014
Dear Carol D,

Thank you for taking the time to write a review on TripAdvisor. Your time and input are greatly appreciated! So glad we were able to make you and your dog fell welcome during your stay. We look forward to your next visit.

All the best,
BW Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 7, 2014

Our stay was only for one night, but we found the staff pleasant and helpful. Our room was wonderful, very nice and clean. We appreciate that they provide sanitized TV remotes. As with all remotes it took a couple of tries to figure it out, but that's the way it is many times with unfamiliar TV remotes. we appreciated how accommodating and helpful the young man was at the front desk when we checked in and when we asked for an extra blanket.The breakfast was good, on par with breakfasts at other hotels we've stayed at. I do have to add that the breakfast area is much nicer than many hotels we have stayed at. The new EZ checkout that this and some other Best Westerns offer where all you do is call the front desk when you leave your room is really nice.

All in all it was a great stay.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoakdale, Manager at BEST WESTERN Regency Plaza Hotel - St. Paul East, responded to this review, June 10, 2014
Dear Jeff L,

Thank you for taking the time to write a review on TripAdvisor. Your time and input are greatly appreciated! We are so glad that you enjoyed your stay with us and that our staff took such great care of you. We understand the new remotes / satellite TV can be a little confusing. Thank you for your patience and we are working on ways to make that experience more user-friendly.

Hope to see you again the next time you are in the Twin Cities area!

All the best,
BW Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
1 review
2 of 5 stars Reviewed May 19, 2014

The TV can only be turned on/off by getting up and using on the switch on the side of the TV! Plus using the remote was very difficult to understand and use. The included breakfast isn't worth anything compared to most value priced chains.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoakdale, Manager at BEST WESTERN Regency Plaza Hotel - St. Paul East, responded to this review, May 20, 2014
Dear Randy O,

Thank you for taking the time to write a review on TripAdvisor regarding your recent stay with us. You time and input is greatly appreciated. As we mentioned in our response to your Best Western survey, we apologize for the issues with the TV in your room. There were a couple of rooms that we upgraded to those larger TVs and when we upgraded to our satellite cable provider, we had issues pairing those larger TVs with all functions of the new remote . provider. We are still working on resolving the issue and understand what a pain it is to not have a remote that turns the TV on / off. As for the breakfast, we are always looking to improve our breakfast offering and would be appreciative and any specific feedback / suggestions you may have.

We do hope that you will give us another opportunity to exceed your expectations in the future.

All the best,
BW Staff
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Oakdale, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 12, 2014

the staff is not friendly and they take A LOT of "breaks" we went up there a few times to ask questions and they were always on break. They ran out of pillows and were slow on delivering extra blankets. I would not go back to this hotel.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoakdale, Manager at BEST WESTERN Regency Plaza Hotel - St. Paul East, responded to this review, May 14, 2014
Dear Bethany H,

Thank you for taking the time to write a review regarding your recent stay with us. Your time and input are greatly appreciated! I am so sorry you encountered less than desirable customer service. This is certainly not reflective of what our guests should expect in customer service when they stay at the Best Western in Oakdale. I will certainly look into this to assure it does not happen again. I agree that I have never heard of a hotel running out of pillows, but I will certainly look into this to make sure we are stocked correctly and the staff knows where to look for backups. As I mentioned in your Best Western survey response, I do hope you will give us another opportunity to prove that your recent experience was an aberration!

All the best,
BW Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Regency Plaza Hotel - St. Paul East

Address: 970 Helena Avenue North, Oakdale, MN 55128-5388
Phone Number:
Location: United States > Minnesota > Oakdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Oakdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Regency Plaza Hotel - St. Paul East 3*
Number of rooms: 79
Official Description (provided by the hotel):
The Best Western Regency Plaza Hotel – St. Paul East is ideally located just minutes east of St. Paul and the Xcel Energy Center. The service is impeccable and the accommodations are both comfortable and affordable. Guests staying at this Oakdale hotel will enjoy well-appointed spacious guest rooms featuring satellite television, refrigerator, microwave and free high-speed Wi-Fi Internet access. A complimentary hot breakfast buffet is served to hotel guests every morning. Dining is made easy at the Best Western Regency Plaza Hotel with two Bar & Grills conveniently located in the hotel parking lot. ... more   less 
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Also Known As:
Best Western Oakdale

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