While the hotel looks beautiful, I can honestly say that I haven't stayed in a hotel that has such horrible sound problems in a very long time! It wasn't even that people were being abnormally loud (except for the room full of kids the second night, fighting with each other, but the problem had already presented itself). We were really shocked that we could hear every conversation, TV program and little noise of our neighbours - hallway sounds were obviously much worse. I'm sure the people above us were simply walking back and forth normally but it really sounded like colossal pounding.
I thought the sound would carry up early morning from the breakfast area we overlooked to our room in the morning, but much to our relief, it didn't.
I have never, ever complained about noise in a hotel before and I always try to stay at Holiday Inns as a Priority Club member (although they didn't recognize this when I checked in as I'm used to) but I had to call the front desk during our second night - it was really too much. Unfortunately, they did not have ear plugs to give out or sell and nothing was really done to make things better.
On a positive note, the front desk staff was quick and helpful, also apologetic about the noise, the pool & hot tub were nice and relaxing, and, although I'm not able to eat much on the breakfast menu due to food sensitivities, it was well-stocked, hot and easy to navigate. The lady running the area was super friendly and helpful.
Our room was nice - a little more could have been done to make it cleaner (there were gross smudges on our bathroom light switch - obviously something that was consistently overlooked) and the beds weren't as comfortable as other Holiday Inns we've stayed in - but the set up was useful with the fridge, little table and chairs, and sofa. The shower was also nice with good water pressure. We made use of the 24 hr coffee and the location was good for our purposes.
Unfortunately due to the problems with the noise, I don't see myself staying here again. I think I'll look elsewhere and I recommend that anyone who does stay here bring a set of earplugs to make their stay more pleasant than mine.
Green Features: Holiday Inns are always among the top on my list for their environmentally-friendly practices.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your feedback regarding your recent visit at our hotel. I'm glad to hear you found our front desk staff agent to be efficient and helpful. It encourages our team members to work even harder and consistently delight our guests. However, I would like to apologize for any disturbance you have experienced during your stay. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to ensure guest's satisfaction. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.