While the hotel looks beautiful, I can honestly say that I haven't stayed in a hotel that has such horrible sound problems in a very long time! It wasn't even that people were being abnormally loud (except for the room full of kids the second night, fighting with each other, but the problem had already presented itself). We were really shocked that we could hear every conversation, TV program and little noise of our neighbours - hallway sounds were obviously much worse. I'm sure the people above us were simply walking back and forth normally but it really sounded like colossal pounding.
I thought the sound would carry up early morning from the breakfast area we overlooked to our room in the morning, but much to our relief, it didn't.
I have never, ever complained about noise in a hotel before and I always try to stay at Holiday Inns as a Priority Club member (although they didn't recognize this when I checked in as I'm used to) but I had to call the front desk during our second night - it was really too much. Unfortunately, they did not have ear plugs to give out or sell and nothing was really done to make things better.
On a positive note, the front desk staff was quick and helpful, also apologetic about the noise, the pool & hot tub were nice and relaxing, and, although I'm not able to eat much on the breakfast menu due to food sensitivities, it was well-stocked, hot and easy to navigate. The lady running the area was super friendly and helpful.
Our room was nice - a little more could have been done to make it cleaner (there were gross smudges on our bathroom light switch - obviously something that was consistently overlooked) and the beds weren't as comfortable as other Holiday Inns we've stayed in - but the set up was useful with the fridge, little table and chairs, and sofa. The shower was also nice with good water pressure. We made use of the 24 hr coffee and the location was good for our purposes.
Unfortunately due to the problems with the noise, I don't see myself staying here again. I think I'll look elsewhere and I recommend that anyone who does stay here bring a set of earplugs to make their stay more pleasant than mine.
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- Also Known As:
- Holiday Inn Express Suites Mountain Iron Hotel Mountain Iron