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“Ok hotel with unfriendly staff” 2 of 5 stars
Review of Holiday Inn Express Suites Mountain Iron

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Holiday Inn Express Suites Mountain Iron
2.5 of 5 Hotel   |   8570 Rock Ridge Drive, Mountain Iron, MN 55768   |  
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Ranked #1 of 2 Hotels in Mountain Iron
GreenLeadersBronze level
Minneapolis, Minnesota
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
“Ok hotel with unfriendly staff”
2 of 5 stars Reviewed August 5, 2012

From the desk clerk not telling us about the priority club benefits or putting my points on my account to the non welcoming breakfast crew to the gabby, poorly trained maids this was a forgettable experience. Stayed for nearly two weeks maids did not vacuum once. The maids miss items on a daily basis. No tissues in dispenser, no liner in the trash, dust on nightstand. Would it kill the breakfast crew to say good morning? Hospitality nights one drink? Really, Im a platinum club member and your host got upset when i asked about getting another drink.This is a newer hotel but won't stay nice if staff doesn't improve.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress_10, Manager at Holiday Inn Express Suites Mountain Iron, responded to this review, August 7, 2012
Mr. Meyer thank you for taking the time to post your feelings concerning your stay. We do strive to privide the highest levels of service and appreciate it when guests take the time to provide feedback.

I am truly sorry for the problems you encountered. I have reviewed them with my staff and I am confident that they understand the improtance of consistantly high levels of service. I do hope you will stay with us in the future I know we can provide the type of service you expect and deserve.
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72 reviews from our community

Traveler rating
    29
    31
    5
    3
    4
See reviews for
23
13
4
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Illinois
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 9, 2012

Continental breakfast was excellent, rooms were very comfortable and clean, nice pool and a very attractive front lobby and front building fasod. It was more expensive than some but if you are looking for a better stay you will like this place.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois, USA
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 3, 2012

The front desk clerk was very friendly and made an effort to make the common area comfortable while I was doing some work on my laptop (the fire did not work but it was in May so I was not surprised/disappointed). The room was clean and comfortable; breakfast was enjoyable as typical for a Holiday Inn Express. I would stay here again if in the area.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 2, 2012

This Holiday Inn doesn't offer any surprises, which is excatly why this is the hotel I chose to stay at when in Northern Minnesota near the tri-cities. The free breakfast offering is more than acceptable, rooms are always clean, gym is decent, and people are friendly. Sometimes the front desk can be a little understaffed, but they are apologetic if you have to wait more than just a couple of minutes.

A good hotel choice in the area.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cincinnati ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 24, 2012

Used priority club to arrange for some rooms. I used 30,000 points that I had in my account and then purchased 10,0000 points three times to be able to get three rooms in exchange for 60,000 points. Received my credit card statement and was charged for the points and then charged full price for the three rooms. i then spent an entire day on the phone with priority club, the hotel itself, the credit card company and still never resolved the issue. Nobody could explain why my card was charged for the rooms and nobody would take the charges off. All of the points I purchased were non-refundable. I eventually told them to close my account and donate my points to charity. Nobody in priority club or the hotel itself was willing to make things right. I would not recommend Holiday Inn to anyone and they have lost me as a customer forever. Very disappointing. I've stayed in the hotel before and really liked the people.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Mountain Iron, responded to this review, June 4, 2012
Dear dave t,

Thank you for taking the time to write a review. We appreciate your business very much and thank you for your loyalty as our priority club member! We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. Sorry to hear you received service which was less-than-satisfactory. We have sent you a private message to obtain more information.

Again we thank you for your review as we believe that we can only improve and enhance our services through our guests' feedback.

Thanks,
Brenda J.
IHGCare
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Cottage Grove, Minnesota
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 23, 2012

I decided to stay here on business and was not disappointed. The clerk that checked me in was very helpful and friendly, the hotel was clean and the free drinks and snacks were a bonus. Will stay again for sure.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richville, MN
1 review
5 of 5 stars Reviewed February 22, 2012

My wife and I were traveling to pick up a new puppy and spent the night at the Holiday Express. Very good room and good value--fresh rooms and friendly staff.

Stayed December 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Suites Mountain Iron

Address: 8570 Rock Ridge Drive, Mountain Iron, MN 55768
Phone Number:
Location: United States > Minnesota > Mountain Iron
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mountain Iron
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Mountain Iron 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Express Suites Mountain Iron Hotel Mountain Iron

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