From the desk clerk not telling us about the priority club benefits or putting my points on my account to the non welcoming breakfast crew to the gabby, poorly trained maids this was a forgettable experience. Stayed for nearly two weeks maids did not vacuum once. The maids miss items on a daily basis. No tissues in dispenser, no liner in the trash, dust on nightstand. Would it kill the breakfast crew to say good morning? Hospitality nights one drink? Really, Im a platinum club member and your host got upset when i asked about getting another drink.This is a newer hotel but won't stay nice if staff doesn't improve.
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- Also Known As:
- Holiday Inn Express Suites Mountain Iron Hotel Mountain Iron