We were on the Willard Munger bike trail, and had held off eating breakfast so we could eat at the Lazy Moose. It looked great and we had a fabulous dinner the night before at their sister restaurant in Barnum. We got there around 10:45 and I should have paid attention to my instincts and asked how long of a wait there would be, because I saw a sea of unhappy faces. It was busy, but not packed. It was Sunday, so of course it would be busy. Well-managed restaurants expect crowds on Sundays and adjust accordingly.
We sat ourselves at an empty booth and then waited for about 5 minutes for someone to come over. We got our own menus, we ordered 1 coffee and a water, our food and then waited. And waited. And waited. We weren't re-filled or offered a glass of water with my coffee, no silverware, no one checked on us for anything. Other folks came in, found their own silverware and menus and even filled up their own coffee cups from the coffee machine!
After 40 minutes of not seeing any food or our waitress, I finally flagged her down and asked how much longer before our food would appear. She checked with the person behind the cash register and that gal came back to tell us it would be another 5 minutes. She apologized and said that they had a lot of big tables to serve before us, and I get it, but to be pretty much ignored for more than a half hour is frustrating. If the kitchen is backed up, you don't ignore your tables because you're embarrased. That's when you make the extra effort to give them coffee, something from the bakery shelf - anything to keep them in their seats. If it had been even more of a wait - we would have walked out. Sundays are always busy - staff the kitchen for the rush times. Teach your wait staff to pay attention to their customers and not hide. All I heard all morning was "I'm sorry" from the rest of the waitstaff. If I had a dollar for every time we heard 'I'm sorry", they would have paid us for eating there. The food was good, but by the time it showed up, we were so frustrated that we barely had time to notice. To their credit, they gave us a 10% discount but we spent an hour-and-half there, most of it waiting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.