It was my first visit to the twin cities for two business meetings within one day and an early flight out the next morning. I started my Monday with a 7am flight that I prechecked the night before. I left the house at 5:50am, had the perfect parking spot, and was surprised by TSA putting me in the express line where I didn’t have to take off shoes or pull out the laptop! I walked straight through and on to the plane. Everything on time. Before my first meeting I had breakfast a local cafe where the waitress was flirted me out of $5 tip on $7 breakfast special. Both meetings went extremely well, and I was on top of the world at dinner with wines and great company. Needless to say I was quite content and satisfied.
I get to the hotel and they could not find my prepaid reservation! Despite all of Claire’s efforts, and my smile going quickly to a concerning frown, she asked her manager, Galie to step in. Galie took charge and took care of me. She heard me describing my wonderful day up until this point, and she upgraded my room to a suite, gave me drink voucher, and assured me that I would not be double charged. She winked at Claire and proceeded to tell me that she would do all she could to personally make my great day go to the next level. It was at that moment that I realized that if I could hire Claire and Galie and steal them to be my personal assistants, I would have no hesitations! They really made sure that I felt that I was a valued customer. Then I get to my upgraded room, and I lost all composure. They upgraded me to the penthouse suite! I had to put on the spa robe, get comfortable and relax with my Maker’s Mark. What an end to a perfectly successful day.
Thanks Minneapolis Hotel Ivy and Galie! You delivered on the promise and took a great day way beyond the next level! No need to tell you where I am staying next time I am in Minneapolis.
- Official Description (provided by the hotel):
- Situated in the heart of downtown Minneapolis, the skyway-connected Hotel Ivy hotel is conveniently located next to Orchestra Hall, the Nicollet Mall area and the Convention Centre. ... more less
- Reservation Options:
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- Also Known As:
- Ivy Hotel Minneapolis