Hotel is well laid out, nice design esthetics throughout building and rooms are updated with contemporary interiors. Doormen, bellhop, and front desk were on point tonight (very welcoming). I used the gym; however, spa/fitness staff seemed distracted, didn't interact well with guest and when close to closing hours and ask for reservations or to use gentleman's facilities they were not very receptive (giving me the feeling they prefered to go home over accommodating guests).. Lastly, I built my business with saying "yes" no matter what... staff in a 4 to 5 star hotel need to refocus abit and understand when you waver from the standard.. you lose revenues and hurt the team.
Overall, hotel is great place just ran into abit of rough patch with spa staff..
- Official Description (provided by the hotel):
- Situated in the heart of downtown Minneapolis, the skyway-connected Hotel Ivy hotel is conveniently located next to Orchestra Hall, the Nicollet Mall area and the Convention Centre. ... more less
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- Also Known As:
- Ivy Hotel Minneapolis