Help! Nobody at the front desk has an explanation as to why the fitness center is closed! I have put on my workout clothes 4 times since checking in 2 days ago. First, it was closed due to carpet replacement in process. "Well be open tomorrow morning." Okay, I went the next morning; still not open; "The glue did not stick, but we'll be open when you get back from work this afternoon." Still not open with no explanation. Interesting, because you can see people working out from the street view on the 1st floor. What is going on? I went down to the fitness center this morning; still closed with no explanation. Oh, the woman at the front desk said I could go to the YMCA 3 blocks away and pay the cost out of pocket and the hotel would pay me back; nice solution! It is 8:21am Wednesday morning and the fitness center is still closed with no explanation. I paid top dollar to stay at a four star hotel with a fitness center and spa. I did not get the value I paid and the front desk needs training in communicating to the customer.
- Official Description (provided by the hotel):
- Situated in the heart of downtown Minneapolis, the skyway-connected Hotel Ivy hotel is conveniently located next to Orchestra Hall, the Nicollet Mall area and the Convention Centre. ... more less
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- Also Known As:
- Ivy Hotel Minneapolis