The massage therapist, manicurist and facial person were great. The facilities are pretty.
I went with my sister in law for her birthday, and it was a nice treat to spend some money on ourselves, but as a high end spa, I had a few problems with it. At the risk of sounding like a brat, I want to say the I have been to a few other spas, and at a spa, service is key, that's why you're there spending the money, to be pampered and treated like a queen, right?
As a high end spa in Mpls, my town, I would like to see them make a few much needed improvements.
When we first arrived, while we were waiting for our massage therapists, the waiting room was full and we had to stand against the wall. Not a good intro. There were no snacks by the water dispensers. They had green apples and pears, but they were fake ! Super bummer because we had ordered the full day spa package and after a couple hours we could have used a little something.
The pedicure area was a bit awkward, straight backed and a had very small foot tub area.
We really wanted to order a lovely glass of something bubbly as we had our nails done, but we would have had to get up, go get a credit card, and give it to them, which is really dumb since they already had our credit cards on file. We were knee deep in bubbles, so that wasn't going to happen. Bad planning on their part, and disappointment on ours. The products in the locker room were cheap and common, like someone ran to Walmart and grabbed some stuff. Nice products are essential. The combs and brushes were old and nasty, and the baskets labelled "used combs and brushes" were very frumpy. G-d is in the details. Overall, we had really great practitioners and a pretty relaxing day, but they need to up their game if we want to be a real contender with other cosmopolitan cities.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 18, 2013
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Thank you for taking the time to post your review and for your compliments of our service. We apologize that our facilities did not exceed your expectations. Your comments have been shared with our spa team. We hope that you will consider our address again the next time you travel to Minneapolis.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.