We opted for a weekend "stay-cation" and selected the Ivy Hotel in Minneapolis. We read the reviews prior to booking the stay, and chose The Ivy over the W Hotel in downtown. I have to start with this proerty has so much potential but the Ivy has fallen flat on delivery.
We arrived Friday evening and found the valet and bell staff to be helpful and welcoming. But that is where is ends. We checked in with a very tired front desk staff, and much conversation happening with everyone but us. We selected a room that had our amenties, and king bed and soaking tub...plus the other standard items ( or so we thought ). We aren't rich, but we spend on without question of top notch and the experience we want, in this case calm, classy and posh.
With a hell couple of months this retreat needed to be full of those items, and Ivy said they would deliver...um, nope.
The room was average, not very clean and tired basics ( like carpet, furniture and caulk...yep, ugly grimmy caulk )
We didn't care as long as the bed was wonderful and the tub worked. And the tub worked.
Additional items, such as internet access $14.95 daily, room service comes with a heafty fee and stemware isn't always replaced in the room. So, bring your own wine and glassess.
Our spa xperience, and we were very excited to induldge ourselves with a facial, massage , pedicure and manicure lacked some really basic TLC. Again, not being shy about cost, we were grumpily greeted at front desk and quickly ushered to a locker room. Just not really a relaxing starting point. We are both veterns to the taking care of yourself retreats and often frequent places llike Ten Thousand Waves in Santa Fe, NM. so, we are not lavous people, but expect effort to create a relaxing environement. And starts with the staff.
The atmoshpere was more "club" like than spa. We love the LifeTime Gym in our Twins Cities, and frankly found the Ivy Spa similar. So, it really didn't bode well with our goals of the experience. As we sunk into the relaxation area, it was drowned with what seemed to be a bridal shower event, and the loudness echoed. Again, we just were eager to get our treatments started. Our facials, we both agreed were fine. The estheticians seemed capable and aside from trying to upsell us in the room, $15 extra for aromatherapy and $15 for Collagen mask , we were fairly pleased. Although, we wondered about the very dark room and providing a truly thorough treatment. The massages were "meh". I was brutalized by an inexperienced therapist who told me of his entire relationship throughout the entire massage. Oh, and he met his wife there. Ug, I know way too much about Bobby. His reckless elbow, forearm technique did not impress and frankly as I flinched and ask for less pressure, he never adjusted or gave a crap if I was getting the treatment I needed. Nothing too special requested, just relaxing massage. My partner said the pressure during her massage was too little then lacked listening to her request of neck and shoulder focus.
Okay, so now that I have been pretty specific, lets shift to a so-so pedicure and sloppy manicure, and poor products throughout that entire process. As we hurried out of the Spa, we were once again met with very stiff front desk staff that really were only interested in selling products recommended by each and every treatment staff member for us to purchase. Remember I mentioned crappy products? As we sped to check out, the staff gave us a token gift for our $750+ spa 1/2 day packages - weird...2 tee shirts and 2 tubes of lotion. Um, The shirts were 2XLs and the lotion drys your skin. We left those at the front desk at checkout the next morning. Lame.
As we figured out how to make our stay a gem, purchasing bath salts at Macy's and dinner to take in, we salvaged a weird day.
As we did check out this morning, we found the common problem of little to know staff on shift. The place was busy, and the front desk was barely keeping it rolling ( and certainly not with a smile nor being concerned with any ones quality of experience ). we checked out, returned the weird spas gift and he didn't even ask if we enjoyed our stay. Well, I suppose it was for the best, I wasn't really going to say anything nice. We left with much haste, and shall get back to Trip Advisor about a great stay-cation in our Twin Cities, MN.
Upper floors are better, and ask about what is included in your price. They get you like crazy on th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.