Our stay at Hotel Ivy started out well. We were traveling with our infant, and the hotel made a point to go out and buy him some toys, a bathtub, and a changing pad. Interestingly, the crib they gave us was probably not up to current safety standards as our son kept getting his arm stuck in the slats and waking up crying.
The hotel is nice enough, but it is extremely noisy. The first night we were unable to sleep because of construction noise, and when I called about it, the manager told me that they could not adjust their construction schedule to accommodate our sleep. He did go ask them to be quieter, but it didn't make a difference.
The second night we were kept awake because of a fight happening below us by some other guests. Even after the fight stopped, we had a very difficult time getting our child back to sleep. The fight is clearly not the hotel's fault, but it just demonstrates how thin the walls are when you can hear every word of an argument below you. Even my sister, who was not staying with us but came to visit, commented on how incredibly noisy the room was.
We also had a lot of problems with housekeeping, who didn't change the trash, tossed our coats on the floor and left them there, didn't replenish amenities, and once left our door open after cleaning.
Last, valet was incredibly slow and would leave cars running with the windows down and doors unlocked without supervision. We took off in our cars multiple times without anyone around to notice or confirm it was our vehicle. This was a little concerning, as the hotel is located in downtown Minneapolis.
We would have been able to overlook some of these issues if we felt like we were being heard when we complained or our needs were being addressed. Instead, all but one manager was defensive and uninterested. In fact, after complaining once about the valet, a manager then timed the next time I arrived in the lobby to wait for my car. I had called ten minutes earlier and waited another ten minutes while holding an infant, a car seat, a diaper bag, a purse, a gift for a friend, and a cup of coffee. Rather than offering to help or asking the valet to bring my car, he timed how long I stood there. When we mentioned again at checkout the length of time we waited for the valet, I mentioned waiting 20 minutes (time from when I called for the car) for my car that morning, and he argued with me about it and said I only waited ten because he timed me when I arrived in the lobby. More or less, he accused me of lying about the valet. This felt especially insulting as I could have actually used someone's help carrying all my things if there was a manager just standing there watching me!
The hotel is not the worst hotel in which I have stayed, but there are a lot of other great hotels in the area that I would recommend more. It is definitely not worth the money, and truthfully we received far superior service at the Country Inn & Suites several days later for $500 less! We have stayed at The Marquette and the Graves, which are comparably priced and offer better service, better staff, and equal locations. I would recommend any of these over Hotel Ivy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 22, 2013
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dvdvWe extend our sincerely apologies for your experience during your recent stay. We carefully review all guest feedback and your comment will be addressed by our housekeeping and front desk managers. Your satisfaction and loyalty is a priority to The Hotel Ivy and we hope that you will allow us another opportunity to demonstrate our signature hospitality for which the Hotel Ivy is known.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.