I have never been to a DoubleTree....will never again. I was with a group of girls for the night. Before I went out for the night I stuck some money away so I wouldn't spend it. It was 65$. When we left for the evening (around 10pm) we stopped at the front desk to ask for some extra pillows and blankets. So housekeeping, or who ever was in our room. Needless to say my purse was went through...and my money taken. My purse was packed away in my duffle bag. What really makes me angry is that when I talked to the staff about it, they pretty much accused me of lying because "none of their staff would do that" and the girl that I talked to said "she knows who was working that night, and they would never have done that". A simple "I'm sorry, I'll look into this for you" would have been so much better!
Oh and the rooms are completely out dated! Outlets on the wall were loose. Wouldn't keep anything plugged in. Bathroom door didn't shut. Had to slam it hard...then it wouldn't lock. Room smelled disgusting.
I won't stay there again. I could handle the out dated rooms...but the poor customer service is what did me in!
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