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“Place Great Front Desk not so much” 3 of 5 stars
Review of DoubleTree Suites by Hilton Minneapolis

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DoubleTree Suites by Hilton Minneapolis
3.5 of 5 Hotel   |   1101 LaSalle Ave, Minneapolis, MN 55403   |  
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Ranked #17 of 45 Hotels in Minneapolis
Springfield, Minnesota
1 review
“Place Great Front Desk not so much”
3 of 5 stars Reviewed July 25, 2014

Stayed at your hotel last weekend, upon arrival we were greeted by Anita, I am unclear as to why your hotel has her at front desk She was rude very uninformed and clearly noted on our reservation that we were to receive an honor room, she choose instead to put us in a room that was not on the honor floor (found out later there were rooms available on the honor floor) and proceeded to have waters and sodas brought to our room to accommodate us. If you want your business to improve you may want to put her where no one can talk to her. After the front desk issue, I must say your other staff was very friendly and helpful. I would like to thank Pat and Junior for making our stay enjoyable great guys and so courteous.

Room Tip: move out of line if you get Anita wait for other staff to help you.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at DoubleTree Suites by Hilton Minneapolis, responded to this review, August 8, 2014
Jenna,

Thank you for the review and staying with us recently. We have already discussed your feedback with our front desk team to help improve the arrival experience for all our guests and in particular Honors members. I apologize for the problems you encountered at check-in. Your comments about Pat and Junior are very much appreciated and we are proud to have them on our team. Thank you again for all the feedback and we hope to see you on your next trip to Minneapolis.
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664 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Carlisle, Pennsylvania
Level Contributor
167 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 25, 2014

located near shopping and fine dining, spacious common areas are a bit dated, room was very clean and the bed was exceptionally comfortable, hardly saw any staff, bathroom was classy and spotless, TV had poor reception with a fuzzy screen, business space was NOT private

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at DoubleTree Suites by Hilton Minneapolis, responded to this review, August 3, 2014
Thank you so much for the kind words about many key things that are critical when visiting a hotel. You stated the room was clean, the bed exceptionally comfortable, and the bathroom spotless. Our housekeeping team works very hard to keep our hotel clean and your feedback is very much appreciated. We will continue monitor our technology to ensure that our TV's and business space are in great condition and met our guest needs. Thank you again for staying with DoubleTree Suites by Hilton.
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Amsterdam, The Netherlands
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 25, 2014

Location was ok, but bit in a old neigbourhood. The lobby was very simple and old. Like the whole building. Same with the rooms. Big rooms, but old and old style decorations. The whole hotel really need a fresh-up!

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at DoubleTree Suites by Hilton Minneapolis, responded to this review, August 3, 2014
Alex,

Thank you for the feedback regarding your recent stay. Our hotel did undergo a major renovation in 2011 and some cosmetic updates in 2013. We will continue to look at ways to ensure our accommodations are up to date, clean, and well maintained so we provide our guests a great value when staying with us in Minneapolis. Thank you again.
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Green Bay, Wisconsin
1 review
3 of 5 stars Reviewed July 23, 2014 via mobile

Let me preface by writing that my travel to metropolitan areas is infrequent and my wife and I were in Minneapolis for a weekend wedding. This hotel was well rated, well priced, and within walking distance of the weekend's events. We were able to walk to quality restaurants, pubs, and shopping.
Regarding unexpected fees; I was not expecting $20/day on-site parking and was not expecting $10/day internet access. As it was, we had to park in their "overflow" lot in an office complex across the street because the hotel also allows the public to park for a fee in their hotel ramp. Internet is, however, complimentary to Hilton loyalty members or AT&T subscribers. My Apple tech could not pull a sufficient signal from nearby public access points.
Regarding cleanliness; there was long black hair from the previous guest on the shower walls, and my socks picked up bits of cat or small dog fur from parts of the carpet. We also arrived to find housekeeping left us a neatly folded, but very damp, bathmat. I have to add that the water pressure in the building is so incredibly strong that water will spray everywhere and I was fully expecting the plumbing fixtures to blow!
Our ninth floor suite was very nice with a gorgeous view of the city. The social/home-office space was sufficiently separate from the sleeping space. The room included current TV technology in both the sleeping and living spaces.
The weekend staff was positive, professional, and comfortable at customer service. Security exceeded expectations. There is a restaurant with a full service bar, and a Starbucks on site.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at DoubleTree Suites by Hilton Minneapolis, responded to this review, August 3, 2014
Paul,

Thank you for staying with us and the detailed review of our hotel. We appreciate the kind words about our staff and accommodations. It is also great to hear that our security staff and location more than met your expectations. I would like to apologize for the problem with your room cleanliness and we will be following up with the team to improve. In addition, we will continue to survey the market to ensure our fees for internet and parking remain competitive. Thank you again for staying with us and we hope to see you on your next trip to Minneapolis as well.
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Richardson, TX, United States
1 review
5 of 5 stars Reviewed July 23, 2014

This trip to Mpls. was stressfull and Brennen was so very helpful. His understanding and actions eased a difficult situation. Your reservation staff did not pay attention to my strongly stated request that our hotel be NEAR the airport and Ft. Snelling, to attend a military funeral.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at DoubleTree Suites by Hilton Minneapolis, responded to this review, August 3, 2014
Thank you for taking the time to write such kind words about one of our staff members. I know it was a difficult travel situation and I am so grateful that Brennen helped reduce the stress during your visit to our area. Thank you again and we offer our condolences.
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Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 22, 2014

My wife and I stay at the Double Tree whenever we stay in downtown Minneapolis. Conveniently located to Nicollet Ave scene and a number of great bars/restaurants. (Butcher & the Boar, Eli's, Brits). Rooms are large and spacious and the staff has always been very accommodating when we have kids or with early/late checkout. Clientele typically appears to be business related (target hdqtrs across the street) but we have found it to suit is perfectly.

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at DoubleTree Suites by Hilton Minneapolis, responded to this review, August 2, 2014
Thank you for the review and your continued loyalty with our hotel. I agree that our location is ideal whether you are coming to downtown for leisure or traveling on business. Our large suites and proximity to many restaurants, attractions, and Fortune 500 companies make our hotel a great option in Minneapolis. Thank you for the kind words about our staff and we hope to see you again soon.
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Superior, United States
1 review
4 of 5 stars Reviewed July 21, 2014

The room was clean, spacious and well decorated. The bed was very comfortable. The staff was friendly. Lots of local food and shopping nearby. The cons were a very loud vent in the bedroom that ran nonstop, no matter how high or low you had the A/C. There was old feminine hygiene trash under the bathroom vanity. And the bar closed very early (11:00). All things considered, I would stay again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at DoubleTree Suites by Hilton Minneapolis, responded to this review, August 2, 2014
Cassie,

Thank you for staying with us and taking the time to give us your feedback. We appreciate your comments about our friendly staff, great rooms, and premium location. Your information about a ventilation and housekeeping issue will be addressed quickly so we can improve and apologize for the problems you encountered. Your words "I would stay again" make us all very appreciative of your business and loyalty to DoubleTree by Hilton.
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Additional Information about DoubleTree Suites by Hilton Minneapolis

Address: 1101 LaSalle Ave, Minneapolis, MN 55403
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Minneapolis
#14 Family Hotel in Minneapolis
#20 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Minneapolis 3.5*
Number of rooms: 229
Official Description (provided by the hotel):
Located in the heart of the city, this all-suite hotel is walking distance to Target Field, Hennepin Theatre District, the Minneapolis Convention Center, Nicollet Mall and Target Center. Large guest suites are 25% larger than most standard hotel rooms and feature the luxurious Suite Dreams beds, in-room safes, spacious living rooms, refrigerators and microwaves. Come lounge, network and cozy up by the fire in the lobby or visit Lot 57, our onsite restaurant and bar serving breakfast and dinner. Grab a cup of coffee in our full-service, onsite Starbucks. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Minneapolis Hotel Minneapolis
Doubletree Hotel Minneapolis
Doubletree Minneapolis

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