Stayed here while attending a trade show, May 2015. Hotel was very clean and the restaurant (North 45) was excellent. We had the bare necessities when it came to towels, washcloths, etc.; I'm guessing because the hotel was booked to capacity. Overall the experience was good, but the front desk was severely understaffed. There was always a line there, at least 4 guests deep, whenever we went through the lobby. Also, we called the front desk to ask if our stay could be extended, and were put on hold for 23 minutes before we hung up and called back, only to be put on hold again - unacceptable!
When we checked in, the room temp was 75 degrees. Tried to turn on the a/c to cool it off, but was told by the staff it was "too early in the season, open a window". Never had a hotel tell me such a thing before. They said they could only have either a/c or heat on, and more guests were requesting heat at the time, so no a/c.
Also, one of our co-workers who was planning to leave a day early, ran into some weather challenges and asked if their stay could be extended an additional night. They were told a room was available, but the price would be $399, plus taxes, etc., rather than the show rate of $138, because their original reservation did not include that night. What??? She had no way of knowing her flight would be cancelled when she made the reservation....
Loved that the hotel was connected to the convention center via the walkway, especially since the weather was ugly, but they could use more signs indicating how to get to the walkway. Also, I tried to use the restroom in the lobby when we got there (because I had to stand in line), but couldn't because I didn't have a room key. Didn't appreciate that.
A few glitches at a hotel where you would t have expected them (at this level hotel), but overall a nice stay.
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- Also Known As:
- Minneapolis Millennium Hotel