This hotel originally sparked my friend's attention because of the room deal that was offered online, along with a pool, gym and sauna.
Now, being the hotel connoisseur that he is, he finally made a decision to pick the Millennium because, like i said above - there was a deal on the room. (along with all of the other perks...)
As soon as we walked into the lobby he instantly regretted his decision. There was nothing that made us feel welcome or warm and happy to be there. The front desk never once smiled and the room was average at best (not a problem for me)
Although the gym was nice and very up to date.. the sauna did not work, they left bottles of water in our room and charged us for them and last but not least i got bitten by beg bugs...
We are both not complainers or one's to make a scene about something like this, but we new we have to tell the manager to let her know for future reference and, its goes without saying.. come to a reasonable conclusion for my itchy discomfort.
Now, having worked in customer service for years the first thing that should have been done was to listen to us and let us explain what had happened. She immediately changed the subject about the weather, although she did take our name and phone number.. She ended our conversation with "is that everything?" So at this hotel do you have to make a scene at the front desk to get the proper treatment for this situation? Thats not the kind of people we are, however..
It is safe to say that we will never go back to this hotel ever again.
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- Also Known As:
- Minneapolis Millennium Hotel