So let me start by saying I liked this property, I liked the hotel room, the location, the pool was great for kids because of it's 2'9" depth and even though the parking ramp was old and kind of tight for a full size SUV it was fairly convenient. The common spaces are nice and upscale and the club was nicely appointed. As you can see we have the makings of a great experience. Then enter communications problems. When I booked I paid extra for a club room and extra for full breakfast instead of continental, when I arrived the club was closed and they tried to give me coupons for continental breakfast. I told them that I paid extra for full american breakfast and they gave me the coupons for the right breakfast. Reservations told me that M-F they offered downtown shuttle daily, there was no shuttle any of the days I was there but they kept telling me it would be available the next day. They did reimburse me for cab fare but it was still pretty klunkly. We were scheduled to stay Sunday - Wednesday and the club was closed Sunday though Wednesday morning so I felt like I got ripped off on that. The pool is nice but the temperature of the room was really chilly. I think they have an air leak because cold air was gushing in from the ceiling near the entrance to the pool. The last complaint is more room service related we ordered room service 3 times and 3 times the order was wrong one time completely wrong. Each time they fixed what was wrong but we were just really frustrated about all the mis-information and errors that came from the staff. I understand if you are running on a skeleton crew but you actually make more work for yourself when you give wrong information and the customer boomerangs back to ask for help with the same problem. Other issues were being assigned a handicapped room that I needed to move out of, card keys not working, and delivering a shoe shine brush when we asked for a box of tissues.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, World Independent Hotel Promotion, Expedia, Hotels.com, Priceline, BookIt.com, getaroom.com, Agoda, Otel, Odigeo, Travelocity, TripOnline SA and Tingo so you can book your Millennium Hotel Minneapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Minneapolis Millennium Hotel