I will preface this with two points:
1) My partner booked this through Hotwire. When you do this, the hotel gets screwed on the rate, that's not really good news for the way you'll be treated by the hotel.
2) This is a hotel in a businessman area, NOT in a strong leisure area, and it's run as such. If I had some corporation paying my way, I wouldn't have anything bad to say.
So we wanted to stay somewhere over Valentine's weekend, because in our third year together we had never done it but the weather would have prevented us from really traveling far.
When my mom found out we were doing this, she wanted to put her card down for incidentals (not payment). I would have just as soon shut them off and not had the ability to charge things to the room (we ultimately didn't charge anything to the room) and it would have been a lot less trouble, but not only were they insistant that we have a cc for $100, they have the most tedious process imaginable if the cardholder isn't traveling. Made something nice my mom wanted to do for us very complicated and really kind of turned us off to the whole thing.
However, we couldn't cancel, so we stayed anyway.
Our initial check in was by a clerk who initially insisted we cough up a credit card anyway, before finally reading the screen in front of him and seeing that we'd already cleared that (overly huge complicated) hurdle. He then sliced his finger open on the key packet and wandered off for several minutes (mostly understandable) in order to bandage his cut.
Nobody stepped in to finish our check in, we were left standing there.
We finally were checked in, and given a room with two very small beds (we're both big guys over 6'1, and we mentioned at least half a dozen times that this was a romantic thing we were doing for valentine's day). The room also had a tv which is at an offputting angle toward the beds and would be only marginally viewable from most places in the room. When we called down, intially our call was answered by "guest services" who instead of helping us or transferring us, rudely told my fiance to "call the front desk". Naturally, he thought he HAD called the front desk.
He was upset so I called down, got a nice lady at the front desk, and explained that the roomtype wasn't ideal for our purposes and was there something with one bigger rather than two smaller beds. Just at that moment, some errant children came by and pressed the doorbell, set off the strobe lights in the room and I nearly had a stroke.
She was VERY kind (although we DID have to drag all our stuff back down and back up again, most places as expensive as this send an employee with keys), and she was very kind.
We got into the second room, and it was nice. Not huge, and not the nicest I've ever seen, but it was adequate. Had a small fridge which was very low to the floor and not very pleasant to use. The TV was on a bit of paneling that went floor to ceiling. Was nice but the tv itself was on the small side, especially since they've drawn attention to it that way. But the viewing angle was far better, and there wasn't a doorbell for other people's unruly children to harass us with, so we didn't ask to move again.
The bed was really comfortable, and that was very nice.
We went to the pool and there were several clumps of long human hair we encountered. We found the empty space in the back corner of the room where the hot tub should be, but we never found a hot tub.
That first night (saturday) there were only a few clean pool towels left and the hamper was overflowing.
When we returned to swim on Sunday afternoon the pool area was still a mess, but when we returned a third time on Monday morning it was much better and cleaner.
As other reviewers have mentioned, there is a charge for wifi. We didn't bring a laptop and the cell strength is just about the best you'll get in the Twin Cities. We were fine without it, I have a 3G Iphone and my partner has a 4G LTE android and we didn't want for wifi.
This, along with nothing else really being included for free, and all the food options having extra fees, gratutities, and etc is why I said earlier that this is a hotel for business travelers. They don't pay their own way anyway, and don't *care* if wifi costs money, or how much the delivery charge is for breakfast. Doesn't matter one bit.
However, if you're a leisure guest with your demonspawn in town for a monster truck show or some or another stupid sport thing, you'll notice that it's probably not ideal for you. For you, I would recommend anything along 494 nearer to Mall of America. Odds are you'll find more free things.
The only other things I was unhappy with:
When I asked a housekeeper for extra coffee cups, she tried instead to strongarm herself into our room to clean it. My fiance was sleeping in there, and damnit, no means no! She did eventually cough up the coffee cups I actually asked for.
One of our cocktail glasses had sharpie marked all over the bottom, but wasn't the end of the world, just glad they believed me when I did report it and they didn't charge us for it, and the clerk I reported it to was very nice and kind about it.
Overall, if we did another staycation without putting much planning into it like we did this time, we would consider staying again. It's nice that it's in the skyway and there is a lot of great food nearby. But on the other hand, two out of eight interactions with staff were actually pleasant, the stay, even on Hotwire was FAR from cheap, and there are a LOT of hotels in the Minneapolis area we could try....
Our first room was on a lower floor and had strobe light doorbell that children LOVE to press. Our...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.