I stayed at this hotel for six days recently while attending a conference. It is right around the corner from the convention center, and well located. The hotel has recently been renovated - the rooms are attractively done, adequate sized bathrooms, comfortable but certainly not over-the-top. From start to finish, there were glitches in my stay. Checked in, asked for a very quiet room, went upstairs to fine that my room bordered on the elevator lobby. Went downstairs, asked for a quiet room, was reassigned to a connecting room, but told that no one would be occupying it so it wouldn't be a problem. Went to get a Diet Coke. Vending machine not hooked up yet. Checked out the guest laundry, washers and dryers not hooked up yet. Went out, came back, "Do Not Disturb" sign on the door of the connecting room. Called downstairs. Person at desk said it was always occupied by an employee of the hotel, and "blocked" in the reservation system, so that is why someone thought that no one would be there. Sat at desk to do some work and turned on TV. TV is on wall parallel to desk and fixed to the wall (you can't turn it), so you can't see the TV while you are working. Went to hang pants in closet. Safe is so high in closet that when you put pants on a hanger, they crumple against the top of the safe and wrinkle. I did get a call from the manager who apologized for all of the inconvenience. When I checked out, there were charges on my bill for internet access, which was supposed to be free with the conference rate. They agreed to take the charges off my bill. I would stay here again. It just seems as if they opened too quickly after the renovation without training the staff adequately or working out all the kinks.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Recent Guest,
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Thank you for your recent stay and online comments related to our new hotel operation in Minneapolis.
We recognize that not all of our services were scheduled for completion in time for the conference, however the city was pressed for rooms and we wished to honor the demand. Your comments identify simple corrections which are noted for future projects now occuring by Millennium in four additional properties.
Upon conclusion of this hotels' $22 million dollar renovation, which with the opening of the new Fitness Suite and Indoor Heated Pool, which is this week, we will again review all services to insure your experience is not repeated.
We lool forward to your return,
Regional General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.