I agree with all the other reviewers about excellent housekeeping, excellent location close to shopping, restaurants,university and mass transit; efficient check in staff; good breakfast etc so will only point out other pros and cons.
First the pros: 1. Who doesn't like fresh chocolate chip cookies in the afternoon and apples available 24/7 for a quick snack. 2. One reviewer mentioned a small shower. That was not the case in our one bedroom. The shower was in a full size tub with a nice curved shower rod so the curtain did not billow in during a shower. The shower head had good water pressure. 3. Maintenance staff is responsive. The shower head was loose causing water to spray from the pipe. We mentioned this on our way out in the morning and it was fixed when we returned. 4. True the main breakfast selections are the same every day, but there is a great variety of hot and cold items as well as a different egg dish in addition to the scrambled eggs. One morning it was eggs florentine and the next it was a egg/sausage/cheese biscuit. Waffle batter was premeasured in covered cups so no handling a messy batter pitcher and cups. Fruit was offered as an alternative waffle topper to syrup.
The only cons pertain to sleeping comfort. 1. A 145 pound early-twenties, athletic adult woke up with a sore back after a restless night on the sofa sleeper. It wasn't any better sleeping directly on the sofa cushions the next night. I recommend using the sofa sleeper only for children. 2. Usually I sleep like a dream at a Residence Inn, but the bed was too firm at this location so it was disappointing. The pillows were fluffable but compacted to a hard blob during the night so I woke up with a headache. I resorted to using the foam curved neck pillow I use in airplanes as a topper to one of the hotel pillows. The mattress and pillow was the only reason this property did not receive a five rating.
Restaurant recommendation: The Capital Grille a block away has fantastic steak and seafood. It is a pricy a la carte menu, but the steak was so tender it could be cut with a fork.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate your feedback on your stay with us. I do apologize that the sofa sleeper was uncomfortable for your family. We always hope to provide the best experience possible for each of our guests. We will explore this matter to be extra sure that our sofa beds are intact and reaching their best potential. If you do return to our property, we offer roll away beds as well and they may fit your needs better.
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I am happy to hear that you enjoyed our breakfast options, and your room. I am also happy to hear that our staff was helpful and efficient in your needs, and you enjoyed the local area. We hope that you and your family return soon. We look forward to it!
Thank you and best wishes,
Front Office Supervisor
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.