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“Disappointed....” 3 of 5 stars
Review of Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
3.5 of 5 Hotel   |   12201 Ridgedale Drive, Minneapolis, MN 55305   |  
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Ranked #32 of 47 Hotels in Minneapolis
Minneapolis, MN
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Disappointed....”
3 of 5 stars Reviewed October 9, 2013

Here are the pluses: location, setting, plenty of free parking. Here are the minuses: upon arrival for a 2-day employee conference being held at the hotel there was not a bell hop to help us unload and bring in supplies for conference. We found a luggage cart (which was not enough) and went searching for another. We never did find so ended up making several trips. The rooms were just okay and the beds were not that comfortable. There appeared to be a wiring project of some sort going on in the hallways. Also, the room showed some visible signs of wear and tear. But the worse part was the food (dry cake, stale pretzels etc.). I got the feeling the hotel was understaffed.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review, October 12, 2013
Thank you for taking the time to write and communicate your concerns regarding your stay at the Sheraton Minneapolis West. Your feedback is greatly appreciated and certainly a valuable aid in monitoring our performance.

Please accept my sincere apologies for the inconvenience and aggravation that was caused regarding the concerns you described. We are dedicated to providing a high level of service and a quality product and when we fail to meet these standards, it is not taken lightly. Thank you for providing us with your thoughts on how we can become better for our guests.

Sincerely,

Neil Russell
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

My husband and I stayed here for one night and it was blissful! The beds, pillows and comforters are all plush and wonderfully comfortable. The friendly people at check-in and check-out were very nice and personable (even if they didn't come visit with us at FallCon 2013 on Saturday...haha)! There was some sort of a student convention on Friday night but the hotel was still quiet (unlike some that get very noisy and don't really do anything if it bothers guests). Overall, a really nice place to stay and we will be back!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review, October 12, 2013
Thank you for taking the time to tell us about your stay. Your feedback is greatly appreciated.

Neil Russell
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 22, 2013 via mobile

We had great service at this Sheraton, and no issues with our stay, whatsoever.

The property is older and the set-up of the hotel is a little strange. Entirely " open-air" concept with no hallways, rooms opening up onto the lobby. We were looking forward to enjoying the pool and jacuzzi, but decided not to, as the pool and jacuzzi are overlooked by the rooms, a little uncomfortable for us.
There are a few restaurants and grocers nearby, with a shopping mall across the street.

We would not return to this property again, as we were underwhelmed by the building itself.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review, September 24, 2013
I apologize for the unsatisfactory accommodations. We take our guests comments very seriously and will work hard to improve our hotel for your next visit. Thank you for your feedback and we appreciate you staying with us. We are also updating our property in just a few short months! Please come back and check us out!
Neil Russell
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 18, 2013

A group of my family stayed here for a recent wedding. The quality and cleanliness of the rooms, and the service received were quite good. Food and bar service were good as well. The pool area was kid-friendly and well stocked with towels. I will definitely recommend the property.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review, September 24, 2013
We appreciate you kind comments! Thank you for selecting the Sheraton Minneapolis West as your hotel of choice. Please come back and visit soon!

Neil Russell
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englewood, Florida
Top Contributor
122 reviews 122 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 4, 2013

Our most recent visit to this Sheraton was much like previous visits-satisfying and relaxing.

Ok, there was a crumpled napkin stuck behind the desk on arrival; and an empty pop bottle on the patio; and no clean towels by the pool on Sunday am.

Despite these glitches, we got a decent senior rate with breakfast buffet tickets each morning. This buffet has gotten very much better since our last visit-great fresh fruit, good eggs, hashbrown combos and breakfast meats. Super Starbucks coffee.

The spacious atrium is part of the attractive surroundings. Add to that a spacious pool and hot tub And top it off with a handsome lounge. Very nice!

Our room was clean, comfortable, and spacious. There was a big flat screen TV. The bathroom was clean and spacious with a fabulous shower and plenty of lovely towels and bathing soaps and additional items.

And don't miss their complimentary Elixir water! Keep up the good work, Sheraton!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review, September 10, 2013
We are very pleased you enjoyed your stay with us. Thank you for taking the time to write this review and point out some of the changes to our hotel since your last stay. We will keep working hard so that we provide the service our guests deserve.
Neil Russell
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villa Park, Illinois
Top Contributor
84 reviews 84 reviews
5 hotel reviews
Reviews in 39 cities Reviews in 39 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 20, 2013

When I was visiting family my wife and I stayed here.

Our room faced out on a large grouping of trees and we felt like we were out in a forest somewhere instead of just down the street from the highway and across the street from a large mall.

The room was very quiet and had recently been remodeled so all of the furnishing were very nice. The bed was comfortable and they had a wonderful pool. If this was not enough we were a short walk from Ridgedale Mall.

The staff was very friendly and the hotel was extremely clean and well maintained.

What a great hotel and yes I would stay there again.

Room Tip: Ask for a room that faces the South Side of the hotel nice view and very quiet
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review, August 22, 2013
I am glad you had such a nice time staying with us! It is always rewarding to hear comments like this. Your feedback is a great tool in monitoring our performance. Thank you for your time and we hope to see you back soon!

Neil Russell
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 5, 2013

Great staff, nice spacious rooms and huge marble baths with lots of amenities-shower puff, nail file, Qtips, cottonballs, etc. Book a Club Level room and enjoy access to their club lounge with evening hors d'eouvres and hot breakfast, and get free speedy WiFi. WiFi is only $9.95 per day otherwise, and is free in the lobby (hint: get a room in the front atrium and you can access the lobby wifi from your room for free). Loads of free parking, new YMCA next door gives guests free access and on-site gym is nice too. Free Shuttle to a 5 mile radius of the hotel is nice, but there are lots of shopping/dining options within walking distance too.

Room Tip: get a room in the front atrium and you can access the lobby wifi from your room for free
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review, August 9, 2013
Thank you for your kind comments! We are glad you had a nice time with us! The feedback you have provided helps us monitor and improve our guest satisfaction. Thank you for your time; your patronage is appreciated and we look forward to your return.

Neil Russell
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#19 Family Hotel in Minneapolis
#31 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis

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