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“Weekend stay” 4 of 5 stars
Review of Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
3.5 of 5 Hotel   |   12201 Ridgedale Drive, Minneapolis, MN 55305   |  
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Breakfast for 2 Included
Ranked #32 of 49 Hotels in Minneapolis
Marshall, Minnesota
Top Contributor
93 reviews 93 reviews
11 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
“Weekend stay”
4 of 5 stars Reviewed October 23, 2012

We were very pleasantly surprised by the helpful staff in this hotel. The front desk people were wonderful, the restaurant in the hotel had good food and their wait staff were so nice and accomodating. We definitely will be staying here again when we come to the cities. The drive into Downtown Minneapolis for the Hennepin Ave Theatre area was very easy and quick getting back out also. Downtown Mpls hotels are much more expensive and this hotel was very reasonably priced. It is so refreshing to find staff that seemed to really want to help make youir stay exceptional.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at Sheraton Minneapolis West Hotel, responded to this review, November 12, 2012
We are very glad that you enjoyed your stay at the Sheraton Minneapolis West. We appreciate the kind words regarding our staff and food and look forward to your staying with us again.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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174 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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NJ
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 7, 2012

Ewww. Stayed one night on business. Construction outside hotel so that there is plastic sheeting covering half the hotel. I had many bugs around the window inside the room - I think they were some sort of beetle and also stink bugs. At least 10 when I stopped counting. Called the desk and was told they would "send up an engineer'. I didn't need an engineer - I needed a room without bugs so I packed up, went down to the desk, and they gave me another room at the other end of the place that was bug free. I called my colleague who was in the room next to my original room, and yep, when she opened her drapes it was all bugs, too. I'm guessing it was due to construction. So she switched rooms as well. The Internet cable in room #2 did not work. I had to go to the lobby to connect to Internet, which was inconvenient as I was exhausted after a full day of meetings and just wanted to relax in my own space. The breakfast buffet was way overpriced which is to be expected for a hotel with a lot of corporate travelers on expense accounts. Will not return.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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Phoenix, Arizona
Top Contributor
66 reviews 66 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 2, 2012

I was here for 4 nights for a business trip so I wasn't really in the room except for sleeping. Was your average Sheraton hotel, nothing outstanding but then nothing negative. Bed was comfortable. Room service menu was good, and quick to be delivered. The workout room was small but had everything I needed to get a workout in. Negative there was treadmills don't face the TV so if you are running it is boring with nothing to watch unless you look to your left. I used the shuttle bus and it was easy to setup. There is a mall across the street which was nice.

When I checked out an hour after I had room service breakfast it wasn't on my bill so the couldn't give me a final bill. I would say 75% of hotels have this issue and it is annoying as when you are doing an expense report you have an incomplete bill. The front desk said the would email an final bill when they had it and to their credit they did do it and I didn't have to follow up.

Overall decent hotel to stay in for work. Had an indoor pool I didn't use, would be good if you had kids. It was way outside of the city but was close to my work but if you were trying to stay in Minneapolis, this isn't the hotel for you.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bismarck, North Dakota
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 24, 2012

We booked this hotel on hotels.com at the last minute to take our son to look for an apartment in the cities. Got a nice rate for a two double bed room, with a fairly large outdoor balcony. While the room overall was clean, the walls were very scuffed and dirty-looking. The bed was very comfy, but a double bed doesn't work well for two adults. They were not able to meet my request for a room not by the elevator, but it was surprisingly quiet anyway, especially considering the U of M football team was staying there. Computer pod in the lobby with internet access was free and the complimentary Starbucks coffee was delish. Location was easy on and off Hwy 394 which was a plus. Overall, I would stay here again.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Baton Rouge, Louisiana
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 20, 2012

Stayed here recently for several days of training. Staff was very attentive and accomodating. Facility is a little older but well maintained. Rooms were as expected and bed was very comfortable. The staff made the stay very nice.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greer, SC
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 7, 2012

I stay nearly exclusively in Sheratons and this one was just as good as all the others. The rooms were recently redone. The common areas were very nice. The pool area was also very good. It was a funny Sheraton though, kind looked like an Embasssy suites, you know the way the rooms all wrap around a central courtyard. We would definitey go back.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bloomington, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 5, 2012

I chose your hotel as the main one for my wedding last Friday, August 31st. I was promised that my suite would be available to us at noon on that day, for us girls to get ready in. We got there about 15 minutes early and were told it wasn't ready yet. Finally, around 1pm, we were given a room. Due to the hour delay, we were late getting to our wedding venue for our pictures, which made everything go late for the rest of our special day.

The front desk woman was repeatedly rude to us.

The only good thing about staying here was that I sleep with a fan at home and they had one in our room.

When my new husband and I went to check out the next morning, she wouldn't even look at us. I put $85 cash on the counter and she walked away. She never said anything about delaying our wedding day, or even thanking us for staying there.

I will never recommend this hotel to anyone, nor will we be returning to any Sheraton. If we had known in advance that our room wouldn't be available when promised, we would've made other plans for getting ready for my wedding pictures. Ultimately, I wish I had chosen Country Inn for our guests and us to stay at for this irreplaceable occasion.

Room Tip: Go to Country Inn down the road, where they care about your happiness. If you don't follow that...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis

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