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“Bugs” 2 of 5 stars
Review of Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
3.5 of 5 Hotel   |   12201 Ridgedale Drive, Minneapolis, MN 55305   |  
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Special Offer
Breakfast for 2 Included
Ranked #32 of 47 Hotels in Minneapolis
NJ
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Bugs”
2 of 5 stars Reviewed October 7, 2012

Ewww. Stayed one night on business. Construction outside hotel so that there is plastic sheeting covering half the hotel. I had many bugs around the window inside the room - I think they were some sort of beetle and also stink bugs. At least 10 when I stopped counting. Called the desk and was told they would "send up an engineer'. I didn't need an engineer - I needed a room without bugs so I packed up, went down to the desk, and they gave me another room at the other end of the place that was bug free. I called my colleague who was in the room next to my original room, and yep, when she opened her drapes it was all bugs, too. I'm guessing it was due to construction. So she switched rooms as well. The Internet cable in room #2 did not work. I had to go to the lobby to connect to Internet, which was inconvenient as I was exhausted after a full day of meetings and just wanted to relax in my own space. The breakfast buffet was way overpriced which is to be expected for a hotel with a lot of corporate travelers on expense accounts. Will not return.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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192 reviews from our community

Traveler rating
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    70
    38
    7
    7
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53
33
16
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Phoenix, Arizona
Top Contributor
79 reviews 79 reviews
50 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 2, 2012

I was here for 4 nights for a business trip so I wasn't really in the room except for sleeping. Was your average Sheraton hotel, nothing outstanding but then nothing negative. Bed was comfortable. Room service menu was good, and quick to be delivered. The workout room was small but had everything I needed to get a workout in. Negative there was treadmills don't face the TV so if you are running it is boring with nothing to watch unless you look to your left. I used the shuttle bus and it was easy to setup. There is a mall across the street which was nice.

When I checked out an hour after I had room service breakfast it wasn't on my bill so the couldn't give me a final bill. I would say 75% of hotels have this issue and it is annoying as when you are doing an expense report you have an incomplete bill. The front desk said the would email an final bill when they had it and to their credit they did do it and I didn't have to follow up.

Overall decent hotel to stay in for work. Had an indoor pool I didn't use, would be good if you had kids. It was way outside of the city but was close to my work but if you were trying to stay in Minneapolis, this isn't the hotel for you.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bismarck, North Dakota
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 24, 2012

We booked this hotel on hotels.com at the last minute to take our son to look for an apartment in the cities. Got a nice rate for a two double bed room, with a fairly large outdoor balcony. While the room overall was clean, the walls were very scuffed and dirty-looking. The bed was very comfy, but a double bed doesn't work well for two adults. They were not able to meet my request for a room not by the elevator, but it was surprisingly quiet anyway, especially considering the U of M football team was staying there. Computer pod in the lobby with internet access was free and the complimentary Starbucks coffee was delish. Location was easy on and off Hwy 394 which was a plus. Overall, I would stay here again.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Baton Rouge, Louisiana
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 20, 2012 via mobile

Stayed here recently for several days of training. Staff was very attentive and accomodating. Facility is a little older but well maintained. Rooms were as expected and bed was very comfortable. The staff made the stay very nice.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greer, SC
Top Contributor
92 reviews 92 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 7, 2012

I stay nearly exclusively in Sheratons and this one was just as good as all the others. The rooms were recently redone. The common areas were very nice. The pool area was also very good. It was a funny Sheraton though, kind looked like an Embasssy suites, you know the way the rooms all wrap around a central courtyard. We would definitey go back.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bloomington, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 5, 2012

I chose your hotel as the main one for my wedding last Friday, August 31st. I was promised that my suite would be available to us at noon on that day, for us girls to get ready in. We got there about 15 minutes early and were told it wasn't ready yet. Finally, around 1pm, we were given a room. Due to the hour delay, we were late getting to our wedding venue for our pictures, which made everything go late for the rest of our special day.

The front desk woman was repeatedly rude to us.

The only good thing about staying here was that I sleep with a fan at home and they had one in our room.

When my new husband and I went to check out the next morning, she wouldn't even look at us. I put $85 cash on the counter and she walked away. She never said anything about delaying our wedding day, or even thanking us for staying there.

I will never recommend this hotel to anyone, nor will we be returning to any Sheraton. If we had known in advance that our room wouldn't be available when promised, we would've made other plans for getting ready for my wedding pictures. Ultimately, I wish I had chosen Country Inn for our guests and us to stay at for this irreplaceable occasion.

Room Tip: Go to Country Inn down the road, where they care about your happiness. If you don't follow that...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Chicago, Il.
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 23, 2012

It's an average Sheraton, nothing special. I was in town for a reunion so it was just fine to sleep. It would have depressed me if I was there on business and had to spend more time in the room. The room faced the indoor pool and had little natural sunlight.

It is close to many eating places being next to the mall. Redstones was very good and for breakfast there are many options close by including Panera.

Room Tip: Go for an outside facing room. Our room was an interior room facing the indoor swimming pool. Litt...
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  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#18 Family Hotel in Minneapolis
#31 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis

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