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Sheraton Minneapolis West Hotel: Traveler Reviews

3.5 of 5
12201 Ridgedale Drive, Minneapolis, MN 55305
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Sheraton Minneapolis West Hotel
Ranked #21 of 49 hotels in Minneapolis
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103 reviews from our community

    Trip type
Traveler rating
    42
    37
    17
    5
    2
Date Rating
Phoenix, Arizona
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Decent Hotel to stay at”
4 of 5 stars Reviewed October 2, 2012

I was here for 4 nights for a business trip so I wasn't really in the room except for sleeping. Was your average Sheraton hotel, nothing outstanding but then nothing negative. Bed was comfortable. Room service menu was good, and quick to be delivered. The workout room was small but had everything I needed to get a workout in. Negative there was treadmills don't face the TV so if you are running it is boring with nothing to watch unless you look to your left. I used the shuttle bus and it was easy to setup. There is a mall across the street which was nice.

When I checked out an hour after I had room service breakfast it wasn't on my bill so the couldn't give me a final bill. I would say 75% of hotels have this issue and it is annoying as when you are doing an expense report you have an incomplete bill. The front desk said the would email an final bill when they had it and to their credit they did do it and I didn't have to follow up.

Overall decent hotel to stay in for work. Had an indoor pool I didn't use, would be good if you had kids. It was way outside of the city but was close to my work but if you were trying to stay in Minneapolis, this isn't the hotel for you.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AZTVLR71 about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bismarck, North Dakota
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Last minute booking”
4 of 5 stars Reviewed September 24, 2012

We booked this hotel on hotels.com at the last minute to take our son to look for an apartment in the cities. Got a nice rate for a two double bed room, with a fairly large outdoor balcony. While the room overall was clean, the walls were very scuffed and dirty-looking. The bed was very comfy, but a double bed doesn't work well for two adults. They were not able to meet my request for a room not by the elevator, but it was surprisingly quiet anyway, especially considering the U of M football team was staying there. Computer pod in the lobby with internet access was free and the complimentary Starbucks coffee was delish. Location was easy on and off Hwy 394 which was a plus. Overall, I would stay here again.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tamara B about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Nice stay”
4 of 5 stars Reviewed September 20, 2012

Stayed here recently for several days of training. Staff was very attentive and accomodating. Facility is a little older but well maintained. Rooms were as expected and bed was very comfortable. The staff made the stay very nice.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PPL225 about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greer, SC
Top Contributor
59 reviews 59 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
“Very nice Sheraton”
5 of 5 stars Reviewed September 7, 2012

I stay nearly exclusively in Sheratons and this one was just as good as all the others. The rooms were recently redone. The common areas were very nice. The pool area was also very good. It was a funny Sheraton though, kind looked like an Embasssy suites, you know the way the rooms all wrap around a central courtyard. We would definitey go back.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NobodyInParticular about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Wedding day delayed - terrible service”
2 of 5 stars Reviewed September 5, 2012

I chose your hotel as the main one for my wedding last Friday, August 31st. I was promised that my suite would be available to us at noon on that day, for us girls to get ready in. We got there about 15 minutes early and were told it wasn't ready yet. Finally, around 1pm, we were given a room. Due to the hour delay, we were late getting to our wedding venue for our pictures, which made everything go late for the rest of our special day.

The front desk woman was repeatedly rude to us.

The only good thing about staying here was that I sleep with a fan at home and they had one in our room.

When my new husband and I went to check out the next morning, she wouldn't even look at us. I put $85 cash on the counter and she walked away. She never said anything about delaying our wedding day, or even thanking us for staying there.

I will never recommend this hotel to anyone, nor will we be returning to any Sheraton. If we had known in advance that our room wouldn't be available when promised, we would've made other plans for getting ready for my wedding pictures. Ultimately, I wish I had chosen Country Inn for our guests and us to stay at for this irreplaceable occasion.

Room Tip: Go to Country Inn down the road, where they care about your happiness. If you don't follow that...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Amanda B about Sheraton Minneapolis West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super 8 Minneapolis/Golden Valley
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Golden Valley, MN
4.5 of 5 stars 135 Reviews
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Additional Information about Sheraton Minneapolis West Hotel

Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Region: United States > Minnesota > Minneapolis
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Minneapolis
#25 Business Hotels in Minneapolis
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 
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Sheraton Minneapolis West Hotel
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