Over the last several months I have had the opportunity to stay in Minneapolis at the Radisson, The W, and the Hyatt Regency. Of the three, the best is the Radisson. It has the nicest staff who are well trained, knowledgeable, and helpful. It is located centrally and is in the best location for exploring the city. Rooms are nice and they provided upgrades when available. The restaurant had one of the best breakfasts in town -- my son raves about it. We got a deal with self parking included.
The W was okay but front desk staff were only okay and always seemed overwhelmed. Very slow check-in. Rooms and hallways very dark. Breakfast the worse of the three. Very good concierge person.
The Hyatt Regency has been a big disappointment. My wife came with me and she is very particular about hotels -- when we travel together it's only the best. We have stayed at HR's in other cities and this one doesn't measure up. My wife wanted to stay here because it was supposed to be recently renovated. Frankly. I couldn't tell that it was. Rooms very pedestrian and bland. The beds where soft and the sheets didn't stay tucked in through the night -- very uncomfortable. Bathrooms older design with shower in the tub. Upon check my wife asked if we could be upgraded -- the front desk person said that the next day the hotel was relatively empty and if we wanted to move they would upgrade us -- just check back in the morning. So we did -- the person we next dealt also said they could upgrade us but only for $100 dollars a night -- I'm a Hyatt Gold Pass member -- no matter. They just don't get it -- it really made my wife mad about the lack of follow through. Breakfast is pretty good with a decent buffet. Also a very helpful and knowledgeable concierge.