This is a very beautiful hotel on the inside. Dark and unwelcoming like all of downtown Minneapolis on the outside. Having traveled quite a bit recently, I may be a bit spoiled by personalized and friendly registration, doorman, valets. So my bar may have been sit a bit higher when I arrived, since I'd been well pampered in the last 12 months.
I was checked in quickly, but without a warm greeting/smile. Simultaneous to that action, a man collapsed in the lobby. One clerk asked another if she should call 911 and the response was 'they will take care of it' (both to me and the other clerk). The poor man, out cold, lifeless was urged "that he must get up". I was promptly checked in, but it was clear the five people standing around the man were not equipped to deal with this. The "you must get up" finally proceeded to "would you like us to call an ambulance". Again, the man was unconscious and hadn't move. Fortunately, by the time I reached my room, an ambulance and fire had arrived. But a disconcerting start.
My questions about reaching the Metrodome were answered perfunctorily, but unenthusiastically (front desk, not concierge, which was unmanned). The room was beautiful, hallways delightful, elevators large and fast. The workout facility was great, but in an isolated location on the top floor. But, did I mention the ambulance that arrived when I got there? Apparently 7th Street is ambulance alley. So screaming ambulances were what I listened to both nights into the wee hours.
The "street life" also was quite loud. (I was on the 8th floor.) Not limited to raucous crowds or street groups, but valets waiting to park cars. (The underground parking, was indeed a Godsend, and very very reasonably priced. Better than any city I've stayed in at $6/night.)
Close to Nicollet Mall, which is completely shut down after dark, except for a Target, and some restaurants. I've always found downtown Minneapolis, while clean, dark and creepy. This weekend no exception.
When I asked the doorman about a debit machine (atm) he answered, but, again, seeming to assume some secret knowledge that I didn't quite understand at first. There is an opening behind the registration area which has restrooms, a public access computer, and the atm. Only, from the doorway it was difficult, for me at least, to know that there was a hallway behind the desk. Generally I found the doorman, part of the front desk people and the parking attendant a bit too urban snotty for my pleasure. I've certainly been treated more kindly, enthusiastically, and attentively from London to Chicago, Toronto, Vancouver, Costa Rica, and even Orlando.
The final thing I would add is if you open your curtains you get to stare squarely at the Marriot across the street. Bottom line, ask for a room not fronting the street. (Not sure if that would help as I heard others complaining on their way out about the ambulance situation, probably to polite to mention the sound of the yells etc. from the street. Urban life. The price for the quality was exceptional, just don't expect lots of charm from the staff. (With the exception of the two women working the front desk- one on check in, one on check out.) The housekeeping staff was efficient as well.
Try not to stay on the 7th Street side if at all possible. Make use of the taxis which are just arou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.