This is the second time we have stayed here. Both times employees seem to actually recognize you as guests. Very friendly and help with all requests. Upgrade for $20.00 is worth it. Bigger room. Great valet service takes you to and from your location promptly and accurately. We only make it to the area a few times per year and enjoy the friendly staff here. Front desk answered our questions and great to deal with. If I owned this hotel I would increase the pay to employees for making this hotel number 1 in the Twin Cities.