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“Nice room, friendly staff” 4 of 5 stars
Review of Minneapolis Marriott City Center

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Minneapolis Marriott City Center
3.5 of 5 Hotel   |   30 S 7th St, Minneapolis, MN 55402 (Downtown)   |  
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Ranked #23 of 48 Hotels in Minneapolis
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice room, friendly staff”
4 of 5 stars Reviewed October 23, 2013

Recently had a girls' weekend in Minneapolis and wanted to stay downtown. It was a great location and it was nice having the parking garage right next to the hotel. However, getting to and from the parking ramp from the hotel took some getting used to. The staff were friendly and the room was nice and clean.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, General Manager at Minneapolis Marriott City Center, responded to this review, October 26, 2013
Thank you very much for your kind words. Being in the heart of downtown we are a very popular hotel for "getaway weekends" and obviously wedding groups and other celebratory occasions. I am glad you enjoyed yourselves. Thank you for your remarks about the staff, I am so proud of them, they are a very caring and proud team of professionals who genuinely want our guests to feel welcomed and appreciated. Your kind words will only reinforce our determination to be the most caring and friendly Hosts in the city.
Anthony
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507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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philadelphia, pa
Top Contributor
65 reviews 65 reviews
56 hotel reviews
Reviews in 50 cities Reviews in 50 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 22, 2013

This is an average hotel with no frills, but clean and comfortable. Right now, there is construction on the block, so on windy days, watch out for the dust. The hotel is accessible by a short walk from the train from the airport and connects to the rest of the city through the walkways. For runners, there is a trail less than a half mile away. This is also a bike-friendly city.
Unfortunately, during my stay, the air conditioning system was not working and had to change rooms in the evening after unpacking. The first new room did not receive maid service, so I was upgraded to a suite. It was inconvenient, but the staff accommodated appropriately.
Overall, a decent hotel worth $150 or less per night.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, General Manager at Minneapolis Marriott City Center, responded to this review, October 26, 2013
Thank you very much for your feedback. The construction that you mention is very temporary as we are putting in a new sidewalk to the hotel, which is just an upgrade of the existing surface. It will greatly enhance the arrival for our guests . Just another two weeks and it will be all done. The ppearnce from the street right now is not good, but honestly with two sets of doors at the entrance we have been able to cope very well but assigning extra staff to this area.
I am very sorry about the a/c in your first room, whenever we have an incident like that we put the room out of service and have our maintenance team and do a thorough repair. I am glad that you were satisfied with the resolution and how we handled it. We want our valued guests to know that if we fall short of expectations they can rely upon us to care and react immediately.
Again, thank you for staying with us and taking the time to help us be even better.
Anthony
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Hong Kong
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 22, 2013

I stayed at this hotel during a business trip to Minneapolis. I travel to Minneapolis fairly regularly (1-2 times per year) and have stayed at a number of different hotels around town. The location of the hotel is probably its biggest selling point as its right in downtown Minneapolis, within a short walking distance to most office buildings, as well as to the sports stadiums and nearby restaurants. My entire experience from start to finish was completely average. Also, while it's not that I particularly need the service, I found it strange that there was no staff stationed on at the street-level entrance when I arrived to greet you or to handle your bags. The lobby and room decor is sterile, feels dated and lacks any personality. They seem to do just enough to meet whatever standard they need to meet, but nothing more. This is the type of hotel stay and business trip that make you want to get home sooner rather than later.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, General Manager at Minneapolis Marriott City Center, responded to this review, October 26, 2013
Thank you very much for your comments. First off, I would like to thank you for taking the time to review the hotel, we very much appreciate your feedback. I do aplogize that there was nobody at the door to greet you, and dissappointed as well. We have a doormen on duty every day from early in the morning until 11 pm at night and we always have at least one valet on duty 24 hours a day (usually two or three during the day and evening). Perhaps at the time of arrival the doorman was helping another guest and had gone to the lobby and the valets had gone to retrieve cars. I will remind them to call someone else on staff to replace them so that we always have a presence.
All in all, I think you will notice that our guests often remark on how friendly and caring our staff is and I know that we will all try even harder to make our guests stay memorable for the right reasons.
Again, thank you for your feedback.
Anthony
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Dallas, Texas
Top Contributor
72 reviews 72 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 15, 2013 via mobile

I suppose that this a perfectly functional hotel, but I would never think about staying there if I didn't have to. First, the good points. The staff was very, very nice and helpful and my room was relatively quiet, especially considering the shenanigans going on at the hotel that weekend (something about zombies).

Still, there is nothing at all memorable about the building or layout. The food was ordinary (although my scrambled eggs in the restaurant were very good), and the navigation of escalators and elevators grew tiresome. I'd like to see what else Minneapolis has to offer.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, General Manager at Minneapolis Marriott City Center, responded to this review, October 20, 2013
Thank you very much for your comments. First and foremost, thank you so much for your kind comments regarding our Hosts (employess). We are very fortunate to have such dedicated, loyal and caring professionals working here.
Yes it is true, you do have to take an elevator from our street lobby to the 5th floor lobby. Of course that is not everybodys cup of tea but it does help keep the hotel somewhat private for our guests and of course creates a nice safe and secure atmosphere. Obviously the escalators are only needed if you are travelling from the lobby to our meeting rooms and ballroom, but they really do help get people around a lot quicker.
Again, I am thrilled to read your comments about the staff and thank you very much for staying with us.
Best regards,
Anthony
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Laguna Beach, Florida, United States
Top Contributor
50 reviews 50 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 14, 2013

Went for conference and this was a great place to stay -- the room was comfortable nice sized bathroom. It was a a bit of a walk from the convention center to hotel with luggage due to check out and leaving after the conference. Easy check in, easy and great to walk downtown which I loved. Definitely would stay again especially for conference

Room Tip: Some rooms are on the pool level so your balcony is where people walk to get to pool so you cannot h...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, General Manager at Minneapolis Marriott City Center, responded to this review, October 20, 2013
Dear Auburn Tiger,
Thank you for your comments, I think you might be referring to another hotel as we do not have a swimming pool.
Thank you very much,
Anthony
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Seattle, WA
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 14, 2013 via mobile

Stayed 3 nights for a conference, room 1218. Great location, noticeably helpful and friendly staff. Unique triangle-shaped tower. Comfortable beds. No mini-bar in the room? Other than that it's a fairly standard issue Marriott. Would return.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, General Manager at Minneapolis Marriott City Center, responded to this review, October 20, 2013
Thank you very much for your kind words. We do receive a lot of comments regarding our staff, I am very fortunate to have such wonderful Hosts working here at the Marriott City Center. This month I was able to congratulate 15 Hosts who started with us 30 years ago in October, ( we have a lot more who have been with us for 25 years . They are all very proud of this hotel and are very vocal about ensuring that we maintain our high standards of customer service and care.
We hope to see you back with us very soon.
Anthony
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Dix Hills, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

Was in Minneapolis for a business meeting and stayed at this hotel. I found it to be a nicely decorated room with comfortable bed and plenty of room. Hotel staff was quite nice and very helpful. Enjoyed my stay very much

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, Manager at Minneapolis Marriott City Center, responded to this review, October 19, 2013
Dear Thomas Michael M,

We are pleased to hear that you were able to take care of business and glad to see that our hosts were friendly and accommodating.

Your comments regarding our hosts will be shared with the team to keep them inspired to continue to take great care of our guests.

Again, thank you for your positive feedback regarding your stay.

Best regards,

Kurt Boerner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Minneapolis Marriott City Center

Address: 30 S 7th St, Minneapolis, MN 55402
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Minneapolis
#15 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Minneapolis Marriott City Center 3.5*
Number of rooms: 583
Official Description (provided by the hotel):
Welcome to the Minneapolis Marriott City Center - in the center of it all! Experience style and service at the Minneapolis Marriott City Center, just 1.5 blocks from Target Center in the heart of downtown Minneapolis. Connected to Macy's via skywalk access, one block from Gavidae Commons, half-block from the Nicollet Mall, and adjacent to City Center Shops, ideal for your next night on the town. Whether you're looking for a romantic weekend getaway, a place to grab a quick bite to eat before the game, or a happening bar offering game day specials, an outdoor terrace and 12 flat screen TVs, we have everything you need to celebrate, no matter the occasion. Make yourself at home in over 500 guest rooms, many with stunning views of the city skyline and enjoy one of our weekend packages complete with breakfast, Internet or late check-out. ... more   less 
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Also Known As:
Marriott Minneapolis City Hotel Minneapolis
Minneapolis Marriott

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