The customer service at this hotel is unmatched and top notch. The staff bends over backwards to accommodate every request. The breakfast buffet is by far the most varied and yummy that I have seen in a while and was included in the price. The room was clean, comfy and roomy. The location is so convenient to the convention center that it made going back and forth to our room very easy and we were close enough to some great shopping and restaurants downtown. I will always stay here when in town and would recommend it to anyone in town for a convention or any business in Minneapolis.